Akshay Utekar
Information Technology consultant #Azure #EntraID #IToperations#Cloud #Intune
Mumbai
4+ years of work experience
Oct 20241 yr 11 mosPresent
Mumbai, Maharashtra, India
Provided L2/L3 application support for the T&T employees over the globe.
Administered Microsoft Entra ID, Azure AD, Azure B2C, Entra External ID, and Microsoft 365 tenant to secure and
manage application access.
Managed users, groups, MFA, SSPR, identity governance, and tenant security for application environments.
Infrastructure management: - tactic Active directory, Azure AD, Microsoft 365 and endpoint Manager to manage user And server administration, hackups and software deployment via Intune.
Troubleshooting applications, LAN/WAN/VPN connectivity and corporate IT environments while maintaining SOX
compliance and adhering to ITIL, frameworks
Troubleshot and supported security alerts, phishing emails, unfamiliar sign ins.
Monitored and resolved Azure Cosmos DB issues, batch jobs, and sync services affecting application performance.
Delivered ITIL-compliant incident, problem, and change management, achieving SLA targets and high client satisfaction.
Created and maintained Confluence pages and technical knowledge base articles to streamline troubleshooting and
enable knowledge sharing across the team,
Prioritized and managed incidents and service requests through ITSM tools (Freshdesk).
Managed the external access like team's federations/channel access.
Managed and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.), Anti-virus (MS
Defender), Veritas BackupExec, etc.
Oct 20231 yr 1 moOct 2024
Mumbai, Maharashtra, India
Team management
• IT Service delivery
• Training and Development planned, developed, and monitored daily activities for
Analyst and providing training to the employees on operation floor for new tools
and process Update.
• ITIL
• Incident management Infrastructure
• Providing correct and prompt information to inquiries from Analyst and end-
users
• Managing Team stats, helping achieving department KPIs, Performance analysis
and looking for improvement areas for the team members and the department overall
May 20236 mosOct 2023
On-site
IT Service delivery
• Training and Development planned, developed, and monitored daily activities for
Analyst and providing training to the employees on operation floor for new tools
and process Update.
• ITIL
• Incident management Infrastructure
• Providing correct and prompt information to inquiries from Analyst and end
users
• Performing Account recovery from Azure AD.
Sep 20229 mosMay 2023
On-site
System administrator for Windows and MacOS Access management for NCR employee and external user using SAAS platform tools deployed on Azure cloud.
Azure AD access and account creation for DI (Digital Insight), Soft Token Creation using quest application.
Account creation for WVD and VDI troubleshooting for WVD and VDI issue.
SCCM and office 365 application troubleshooting
Computer Network Troubleshooting and configuration of cisco any connect, cisco jabber.
Virtual machine creation and deployment of application on VMware using azure cloud services.
Creation of exchange file, backup exchange file, troubleshooting exchange file issue.
Resolving issues by researching documentation; troubleshooting hardware, and
software, guiding client through corrective steps; escalating problems to second level; tracked status of problems and solutions.
Improved caller capabilities by providing additional documentation; recommending training courses.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing.
Record, track, and document the help desk request problem-solving process, including all.
Successful and unsuccessful decisions made, and actions taken, through to final resolution.
Provide support on OS re-installation, data backups, software installation network troubleshooting, hardware troubleshooting. Inputting tickets via the ServiceNow ticketing system for user and keeping track of the progress being made on tickets.
Setting up and configuring / reconfiguring domain joined workstation. Managing External Customers
Creating and updating Technical Knowledge base articles.
Feb 20228 mosSep 2022
Mumbai, Maharashtra, India
Akshay’s AI Stack
Education
Bachelor of Engineering - BE, Mechanical Engineering
University of Mumbai
20164 yrs2020
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