Headline

Global Service Desk Engineer L2 | Huber Group | BSc IT- Mumbai University

About

IT Administrator with 5+ years of experience in L2 support across banking, telecom, and enterprise environments. Skilled in Active Directory, Azure AD, Microsoft 365, VPN technologies (Cisco AnyConnect, Zscaler), endpoint security, and ticketing tools. Proven ability to manage P1/P2 incidents, ensure SLA compliance, and support global users. Experienced in onboarding, system configuration, security tools, and enterprise troubleshooting. Currently working on enterprise infrastructure support with focus on security, cloud, and network operations.

Location

Navi Mumbai

Work experience

Support Engineer at Team Computers Pvt. Ltd. | Huber Group, Jan 2024 - Present · 2 yrs 6 mos, Managed P1/P2/P3 incidents while ensuring SLA compliance across regions. Administered Active Directory, Azure AD, and Microsoft 365 user accounts. Configured and supported Cisco AnyConnect and GlobalProtect VPN solutions. Managed endpoint security using Proofpoint and Palo Alto Cortex XDR. Coordinated with vendors and global teams for major incident resolution. Installed and supported Citrix and Zscaler environments.

Information Technology System Administrator L2 at Team Computers, Dec 2022 - Present · 3 yrs 7 mos, Mumbai, Maharashtra, India, working for client BNP Paribas.

Remote Support Engineer at Team Computers Pvt. Ltd. | Raymond, Jul 2023 - Feb 2024 · 8 mos, Resolved escalated technical issues for enterprise and global users. Monitored enterprise networks using PRTG and Pep-Link tools. Managed Microsoft 365 licenses, permissions, and configurations. Supported remote troubleshooting, patch management, and software installation. Assisted in floor support and onboarding activities for new joiners.

Information Technology Support Engineer at Team Computers Pvt. Ltd. | BNP Paribas, Dec 2022 - Jun 2023 · 7 mos, Delivered PAN India Tier 1 and Tier 2 IT support through remote support tools. Managed ServiceNow tickets and SCCM application deployments. Troubleshot VPN, Citrix, printer mapping, and network-related issues. Managed onboarding activities including Active Directory profile mapping. Coordinated with vendors for hardware and maintenance activities.

Information Technology Engineer L2 at Aforeserve.Com Ltd, Jun 2022 - Dec 2022 · 7 mos, Mumbai, Maharashtra, India, Client Side Motilal Oswal

Education

Bachelor of Science -IT, Computer and Information Sciences and Support Services, University of Mumbai

High School Diploma, Maharashtra State Board of Technical Education, Mumbai