---
title: "Akshay Kumar A - Tier-1 case manager in Bengaluru | Tal"
description: "Meet Akshay Kumar A, Operations Coordinator | AV/IT Field Operations | Project & Service Coordination | Risk Analyst (Amazon) | Issue Resolution | Process Optimization | Quality-Driven Execution at Diversified based in Bengaluru. AI stack includes claude code, claude, and codex."
image: "https://tal.club/meet/akshay-kumar-d/share-image"
---

# Akshay Kumar A on Tal

## Headline

Operations Coordinator \| AV/IT Field Operations \| Project & Service Coordination \| Risk Analyst \(Amazon\) \| Issue Resolution \| Process Optimization \| Quality\-Driven Execution at Diversified

## About

Highly organized and detail\-oriented professional with strong work ethics and dedication to achieving goals\. 4\+ years of experience in project support, workflow optimization, and stakeholder coordination within fast\-paced global environments\. Proven track record of executing time\-critical deliverables, process improvement initiatives, and cross\-functional collaboration\. Adept at managing project tasks, reporting, and operational escalations with precision

## Location

Bengaluru

## AI stack

claude code

claude

codex

deepseek

gemini

geminicli

## Work experience

Tier\-1 case manager at Diversified, Aug 2023 \- Present · 3 yrs 4 mos, Bengaluru, Karnataka, India

Transaction Risk Investigator at Amazon, Aug 2019 \- Aug 2023 · 4 yrs 1 mo, Bengaluru, Karnataka, India, Risk Investigation Specialist\. ● Worked on Fraud Risk Analysis under Payment Risk Operations \(PRO\) using Data points and Prediction models on Gift Card payments ● Solved over 5000 cases in BSO email queues for Brazil \(BR\), North American Markets \(USA, CA\) and Spain Market \(ES\) ● Trained in Gift Card investigations and completed certifications on Gift Cards payment ● Learnt key Risk Analysis methods and used critical thinking to investigate with 100% quality ● Achieved daily targets and weekly metrics ● Core Team member of Rewards and Recognitions events ● POC for Shrinkage reports for all BLR BSO teams handled 4 teams with over 70 employees Investigation Specialist – Buyer risk investigation, AMAZON August 2019 – October 2021 ● Worked on Buyer Risk Investigations under PRO on failed queues \(FQ\) and email queues \(EQ\) for North American Markets \(USA, CA\) and German Market \(DE\) ● Solved more than 16,000 cases in BRI FQ and EQ with ● Performed quick investigations and took quick decisions to resolve cases within company SLA ● POC for Fun activities conducted within team every alternative weeks ● POC for Team’s Take\-5 held everyday

## Education

Bachelor of Engineering \- BE, Electrical, Electronics and Communications Engineering, Kammavari Sangh Group & Institutions, BANGALORE SOUTH

[View the original profile](https://tal.club/meet/akshay-kumar-d)

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