Headline

Operations Coordinator | AV/IT Field Operations | Project & Service Coordination | Risk Analyst (Amazon) | Issue Resolution | Process Optimization | Quality-Driven Execution at Diversified

About

Highly organized and detail-oriented professional with strong work ethics and dedication to achieving goals. 4+ years of experience in project support, workflow optimization, and stakeholder coordination within fast-paced global environments. Proven track record of executing time-critical deliverables, process improvement initiatives, and cross-functional collaboration. Adept at managing project tasks, reporting, and operational escalations with precision

Location

Bengaluru

AI stack

claude code

claude

codex

deepseek

gemini

geminicli

Work experience

Tier-1 case manager at Diversified, Aug 2023 - Present · 3 yrs 4 mos, Bengaluru, Karnataka, India

Transaction Risk Investigator at Amazon, Aug 2019 - Aug 2023 · 4 yrs 1 mo, Bengaluru, Karnataka, India, Risk Investigation Specialist. ● Worked on Fraud Risk Analysis under Payment Risk Operations (PRO) using Data points and Prediction models on Gift Card payments ● Solved over 5000 cases in BSO email queues for Brazil (BR), North American Markets (USA, CA) and Spain Market (ES) ● Trained in Gift Card investigations and completed certifications on Gift Cards payment ● Learnt key Risk Analysis methods and used critical thinking to investigate with 100% quality ● Achieved daily targets and weekly metrics ● Core Team member of Rewards and Recognitions events ● POC for Shrinkage reports for all BLR BSO teams handled 4 teams with over 70 employees Investigation Specialist – Buyer risk investigation, AMAZON August 2019 – October 2021 ● Worked on Buyer Risk Investigations under PRO on failed queues (FQ) and email queues (EQ) for North American Markets (USA, CA) and German Market (DE) ● Solved more than 16,000 cases in BRI FQ and EQ with ● Performed quick investigations and took quick decisions to resolve cases within company SLA ● POC for Fun activities conducted within team every alternative weeks ● POC for Team’s Take-5 held everyday

Education

Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering, Kammavari Sangh Group & Institutions, BANGALORE SOUTH