Headline

Customer Support Specialist | 5+ Years of Domestic & International Customer Service Experience | Detail-Oriented Problem Solver | Multitasker | Dedicated to Delivering Outstanding Customer Experiences

About

A dedicated Customer Support Specialist with proven expertise in converting unhappy customers to happy and satisfied ones. Leverages innovative phone and internet strategies to encourage in-person visits from online and walk in customers. Consistently meets KPIs and outperforms through product knowledge and using the available tools in the best possible manner.

Location

Ahmedabad

Work experience

Chat Associate at TTEC, Jun 2021 - Present · 5 yrs 1 mo, Ahmedabad, Gujarat, India

Intern at HDFC Life, Jul 2020 - Mar 2021 · 9 mos, Bokaro, Jharkhand, India

Assistant teacher at Trimurti Public School, Jun 2019 - Mar 2020 · 10 mos, Bokaro, Jharkhand, India

Education

Master of Arts - MA, English Language and Literature, General, Indira Gandhi National Open University