Project Management & Delivery Excellence


Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai Metropolitan Region

Mumbai Metropolitan Region

Post Graduate Diploma in Management, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
N.L.Dalmia Institute of Management Studies and Research

Bachelor's degree, Business Administration and Management, General
JAI HIND COLLEGE, MUMBAI
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Bringing over six years of experience across channel management, lead acquisition, and product strategy in BFSI, and now transitioning into technology delivery.
Mumbai Metropolitan Region
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Project Manager at Darwinbox, Jan 2026 - Present · 9 mos
Senior Manager - Process Quality & Business Compliance at Tata Capital, Apr 2025 - Jan 2026 · 10 mos, Mumbai, Maharashtra, India, 1. Documented and improved customer retention & foreclosure process 2. Established an SOP for colending partnership with NAVI Finserv Ltd 3. Reviewed key operational processes namely Credit Balance, Loan Cancellation, Release of property papers, Loan Termination and Loan Closure. 4. Coordinate with product teams to set an operational guideline for part prepayment and full prepayment as per latest RBI circular 5. Supported cross functional teams to ensure smooth adoption of new processes and compliance with updated standards
Business Strategy & Analytics Manager at DCB Bank, Jan 2024 - Dec 2024 · 1 yr, Mumbai, Maharashtra, India, 1) Migration and upgrade to Finnone 6.5 – Dry Run & Production 2) Sales Tracking App – User tracking & weekly drive for pre-approved & off-us base 3) Go live for Unnati (imperfect collateral lending) 4) Launch of Budding Sales Managers program (Relationship Officer to Sales Officer elevation) 5) Formalizing product training with L&D team 6) Gathering resource requirements for upcoming branches 7) Conducting structured POD Review with Sales & Credit
Product Manager - Vishwas Home Loans & Loan Against Property at Kotak Mahindra Bank, Nov 2022 - Dec 2023 · 1 yr 2 mos, Mumbai Metropolitan Region, 1. Spearheaded end-to-end product management process for multiple successful product launches (LOS-based) 2. Monitored and evaluated product performance and end-user feedback, and developed strategies and functionalities for improvement 3. Increased PSL Penetration from 19% to 35% through branch-level relook of PSL classification by credit 4. Conducted gap analysis to identify new product requirements & develop product specifications in response 5. Prompt & and orderly stakeholder management for on boarding of BFDL & IMGC 6. Implemented and monitored compliance with DSA contracts and agreements
Relationship Manager (Affordable Housing Finance) at IDFC FIRST Bank, May 2019 - Nov 2022 · 3 yrs 7 mos, Mumbai Metropolitan Region, 1. Achieved 7.48 crores net disbursal volume in March ‘22 2. Stood 2nd PAN-India grossing 5.89 crores in August ’20 3. Coached channel in payouts, programs & USPs thereby initiating and maximizing sales with every channel 4. Developed and managed relationships with key decision-makers in Direct Selling Agencies (DSAs) 5. Built and maintained relationships with DSA partners and managed their expectations
Post Graduate Diploma in Management, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES, N.L.Dalmia Institute of Management Studies and Research
Bachelor's degree, Business Administration and Management, General, JAI HIND COLLEGE, MUMBAI