---
title: "Akshay Kankanmeli - Signature Technical Support Engineer in Bengaluru | Tal"
description: "Meet Akshay Kankanmeli, Signature Technical Support Engineer based in Bengaluru. AI stack includes antigravity, claude code, and claude."
image: "https://tal.club/meet/akshay-kankanmeli/share-image"
---

# Akshay Kankanmeli on Tal

## Headline

Signature Technical Support Engineer

## About

With experience of having worked in various leadership roles that demand responsibility and ownership, and a genuinely keen interest to learn the best technical expertise & practices followed in an organization, I aim to enhance my career growth in the best way possible and to be an asset to the organization I work for\.

## Location

Bengaluru

## AI stack

antigravity

claude code

claude

codex

cursor

gemini

## Work experience

Signature Technical Support Engineer at Salesforce, Feb 2024 \- Present · 2 yrs 9 mos, Bangalore Urban, Karnataka, India, \- Troubleshooting Mulesoft integrations involving third\-party APIs with experience in troubleshooting and root cause isolation \- Act as the primary contact for escalated customer issues, ensuring accurate capture and clear documentation of problem details\. \- Drive the end\-to\-end resolution of escalations by coordinating investigations across support, engineering, and other technical teams\. \- Lead regular stakeholder syncs to review active escalations, align on priorities, and track progress toward resolution\. \- Monitor trends in escalations to pinpoint recurring issues and opportunities for process improvements\. \- Recommend and implement workflow enhancements that increase efficiency and improve customer satisfaction\. \- Coach and mentor support engineers on escalation handling, complex troubleshooting, and customer management best practices\. \- Represent the customer’s perspective within the organization, ensuring their technical needs are considered in product planning and enhancements\. \- Foster trusted relationships with key customers to strengthen long\-term engagement and loyalty\. \- Skilled in debugging with application logs, stack traces, and browser/network traces\. \- Delivered regular reports on escalation KPIs \(response/resolution times, CSAT trends\) to senior leadership, influencing support strategy and product improvements\.

Team Lead Production Support Engineering at Fynd \(Shopsense Retail Technologies Ltd\.\), Jun 2022 \- Jun 2023 · 1 yr 1 mo, Bengaluru, Karnataka, India, • Played an active role during all phases of product development from requirements elaboration, design/development to testing and deployment\. • Ability to understand the technical architecture, its implementation, design patterns, data representations and infrastructure powering these systems\. • Demonstrated expertise in building and enhancing microservices to achieve decentralization\. • Experience working in an Agile environment\. • Responsible for manual/automated testing activities\. This includes writing test cases based on business requirements, test data creation, maintaining automated scripts to test front\-end, API’s and DB changes\. • Direct interaction/facilitation of bug resolution with engineering teams\. • Worked closely with SDEs and solution architects to understand the tech stack, design and accordingly build the architectural frameworks, setup infra and build execution models\. • Strong foundation knowledge of Design patterns and experience in applying it to solve use cases\. • In\-depth knowledge of databases like MySQL, PostgreSQL\. • Experience in implementing and consuming large scale web services\. • Basic knowledge of Cloud based services like AWS, AWS Lambda and S3\. • Strong understanding of Caching and messaging platform Kafka\. • Worked on technologies like Elastic Search, Redis and MongoDB\. • Familiarity with monitoring tools like Grafana, Prometheus, Sentry and New Relic\. • Understanding and working experience with GIT\.

Product Support Engineer at Replicon, Mar 2020 \- Jun 2022 · 2 yrs 4 mos, Bengaluru, Karnataka, India, • Hands\-on experience of troubleshooting SaaS based application • Configuration and troubleshooting of SSO, SAML, ADFS and Microsoft Azure • Configuration and troubleshooting of custom and default API’s and Web Services • Experience in setting up, configuring and troubleshooting product apps on Android and IoS • Basic understanding and knowledge of SQL and JSON troubleshooting • Log bugs and prepare SOW for enhancement requests • Complete ownership of issues/cases and well versed in escalation protocols • Work with engineering and Product Management teams for resolution of customer issues

Service Segment Manager at Hewlett Packard Enterprise, Sep 2018 \- Mar 2020 · 1 yr 7 mos, Bangalore, • Handling global customer queries for HPE clients using 3PAR arrays and applications\. • Execution and handling of various aspects of service functions and applications: installation, upgrades, relocation and decommissioning of storage devices\. • Generation/Handling reports such as installation trackers, scheduled service activity logs\. • Running remote commands for log generation and collection\. • Analyzing firmware versions and deploying suitable OS/patch upgrades\.

Technical Analyst at HoardingExpress\.com, Feb 2016 \- Jul 2018 · 2 yrs 6 mos, Bengaluru, Karnataka, India, • Ability to debug test failures, read through logs, network calls and make preliminary root cause analysis of defect/bug\. • Ability to develop test plans, test cases, test design documents with good coverage and optimised testing approach with the ability to identify the test cases qualifying for test automation\. • Configuring windows/linux based systems according to new host requirements\. • Troubleshooting various network/desktop issues on client systems over phone and remote access methods\. • Analyzing & keeping track of server logs to ensure proper functioning of primary server\.

## Education

MCA, Computers, PES University

BCA, Computers, Gogte college of commerce

[View the original profile](https://tal.club/meet/akshay-kankanmeli)

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