---
title: "Akshay Joshi - Product Manager in Bengaluru | Tal"
description: "Meet Akshay Joshi, Product @ Google based in Bengaluru."
image: "https://tal.club/meet/akshay-joshi-2/share-image"
---

# Akshay Joshi on Tal

## Headline

Product @ Google

## Location

Bengaluru

## Work experience

Product Manager at Google, Jun 2025 \- Present · 1 yr 3 mos, Bengaluru, Karnataka, India

Principal Product Manager at Setu, May 2019 \- May 2025 · 6 yrs 1 mo, Bengaluru, Karnataka, India, Developed Setu’s Payments Platform stack from the ground up that include BBPS, Recurring Payments, UPI Switch, and integrated platforms serving Banks, NBFCs, and FinTechs\. Started as Platform Operations Manager \-> APM \-> PM \-> SPM \-> PPM

Senior Manager \- Client Success \| APAC at Cisco Webex Experience Management \(formerly CloudCherry\), Oct 2016 \- May 2019 · 2 yrs 8 mos, Bengaluru \| Singapore \| Malaysia \| Indonesia, CloudCherry offers global organisations to deploy and scale their Customer/ Employee experience management program\. CloudCherry was acquired by Cisco in August 2019 and the product was integrated with Webex Suite\. \- Founding Member of the Southeast Asia Business Unit \(Singapore, Malaysia, Indonesia\) \- Implemented scalable customer experience programs across touch\-points \(NPS/CSAT\) for Fortune 500 clients, including Petronas and Allianz Insurance\. Other customers included Marina Bay Sands, UOB, DBS, AirAsia and more\. \- Collaborated with engineering teams and launched ML\- and NLP\-powered predictive analytics, including a word cloud engine, sentiment analysis, and theme detection, achieving 84% accuracy onunstructured customer data\. \- Supported rapid business growth, onboarding 12 enterprise clients, and generating $Xmn ARR within two years\.

Customer Success Manager \- Enterprise at Exotel Techcom Private Limited, Oct 2014 \- Sep 2016 · 2 yrs, Bengaluru, Exotel is a leading Cloud Telephony Platform that facilitates communication for enterprises, startups, and SMEs across India and Southeast Asia\. \- Early Team Member: Scaled the inside sales team by establishing sales processes, creating incentive schemes, hiring, and training sales engineers\. \- Onboarded key enterprise clients like Zomato, Swiggy, Flipkart, and Blue Dart, creating tailored API solutions for communication challenges\. \- Collaborated with engineering to launch an innovative IVR\-based solution for Blue Dart/DHL that reduced return pickup order cancellations for Flipkart and Amazon e\-commerce orders by 42%\. \- Designed billing and pricing models for enterprise accounts, contributing to $Xmn ARR\.

Co\-Founder at iExperts, Jun 2010 \- Sep 2014 · 4 yrs 4 mos, Bengaluru Area, India, Co\-founded a service\-oriented startup, providing comprehensive hardware and software services for iPhones, iPads, and Macs, serving over 3,000 customers over 4 years & built a profitable business\.

## Education

Bachelor's degree, Computer Science, PES University

Graduate Certificate in Technology Policy, Public Policy Analysis, The Takshashila Institution

[View the original profile](https://tal.club/meet/akshay-joshi-2)

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