Akshay Joshi profile photo 1 on Tal

Akshay Joshi

Product @ Google

Bengaluru

16+ years of work experience

Google
Jun 20251 yr 3 mosPresent

Bengaluru, Karnataka, India

Setu
May 20196 yrs 1 moMay 2025

Bengaluru, Karnataka, India

Developed Setu’s Payments Platform stack from the ground up that include BBPS, Recurring Payments, UPI Switch, and integrated platforms serving Banks, NBFCs, and FinTechs. Started as Platform Operations Manager -> APM -> PM -> SPM -> PPM
Cisco Webex Experience Management (formerly CloudCherry)
Oct 20162 yrs 8 mosMay 2019

Bengaluru | Singapore | Malaysia | Indonesia

CloudCherry offers global organisations to deploy and scale their Customer/ Employee experience management program. CloudCherry was acquired by Cisco in August 2019 and the product was integrated with Webex Suite. - Founding Member of the Southeast Asia Business Unit (Singapore, Malaysia, Indonesia) - Implemented scalable customer experience programs across touch-points (NPS/CSAT) for Fortune 500 clients, including Petronas and Allianz Insurance. Other customers included Marina Bay Sands, UOB, DBS, AirAsia and more. - Collaborated with engineering teams and launched ML- and NLP-powered predictive analytics, including a word cloud engine, sentiment analysis, and theme detection, achieving 84% accuracy onunstructured customer data. - Supported rapid business growth, onboarding 12 enterprise clients, and generating $Xmn ARR within two years.
Exotel Techcom Private Limited
Oct 20142 yrsSep 2016

Bengaluru

Exotel is a leading Cloud Telephony Platform that facilitates communication for enterprises, startups, and SMEs across India and Southeast Asia. - Early Team Member: Scaled the inside sales team by establishing sales processes, creating incentive schemes, hiring, and training sales engineers. - Onboarded key enterprise clients like Zomato, Swiggy, Flipkart, and Blue Dart, creating tailored API solutions for communication challenges. - Collaborated with engineering to launch an innovative IVR-based solution for Blue Dart/DHL that reduced return pickup order cancellations for Flipkart and Amazon e-commerce orders by 42%. - Designed billing and pricing models for enterprise accounts, contributing to $Xmn ARR.
Jun 20104 yrs 4 mosSep 2014

Bengaluru Area, India

Co-founded a service-oriented startup, providing comprehensive hardware and software services for iPhones, iPads, and Macs, serving over 3,000 customers over 4 years & built a profitable business.

Education

PES University

Bachelor's degree, Computer Science

PES University

The Takshashila Institution

Graduate Certificate in Technology Policy, Public Policy Analysis

The Takshashila Institution

20242024

Join Akshay and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Akshay Joshi on Tal

Headline

Product @ Google

Location

Bengaluru

Work experience

Product Manager at Google, Jun 2025 - Present · 1 yr 3 mos, Bengaluru, Karnataka, India

Principal Product Manager at Setu, May 2019 - May 2025 · 6 yrs 1 mo, Bengaluru, Karnataka, India, Developed Setu’s Payments Platform stack from the ground up that include BBPS, Recurring Payments, UPI Switch, and integrated platforms serving Banks, NBFCs, and FinTechs. Started as Platform Operations Manager -> APM -> PM -> SPM -> PPM

Senior Manager - Client Success | APAC at Cisco Webex Experience Management (formerly CloudCherry), Oct 2016 - May 2019 · 2 yrs 8 mos, Bengaluru | Singapore | Malaysia | Indonesia, CloudCherry offers global organisations to deploy and scale their Customer/ Employee experience management program. CloudCherry was acquired by Cisco in August 2019 and the product was integrated with Webex Suite. - Founding Member of the Southeast Asia Business Unit (Singapore, Malaysia, Indonesia) - Implemented scalable customer experience programs across touch-points (NPS/CSAT) for Fortune 500 clients, including Petronas and Allianz Insurance. Other customers included Marina Bay Sands, UOB, DBS, AirAsia and more. - Collaborated with engineering teams and launched ML- and NLP-powered predictive analytics, including a word cloud engine, sentiment analysis, and theme detection, achieving 84% accuracy onunstructured customer data. - Supported rapid business growth, onboarding 12 enterprise clients, and generating $Xmn ARR within two years.

Customer Success Manager - Enterprise at Exotel Techcom Private Limited, Oct 2014 - Sep 2016 · 2 yrs, Bengaluru, Exotel is a leading Cloud Telephony Platform that facilitates communication for enterprises, startups, and SMEs across India and Southeast Asia. - Early Team Member: Scaled the inside sales team by establishing sales processes, creating incentive schemes, hiring, and training sales engineers. - Onboarded key enterprise clients like Zomato, Swiggy, Flipkart, and Blue Dart, creating tailored API solutions for communication challenges. - Collaborated with engineering to launch an innovative IVR-based solution for Blue Dart/DHL that reduced return pickup order cancellations for Flipkart and Amazon e-commerce orders by 42%. - Designed billing and pricing models for enterprise accounts, contributing to $Xmn ARR.

Co-Founder at iExperts, Jun 2010 - Sep 2014 · 4 yrs 4 mos, Bengaluru Area, India, Co-founded a service-oriented startup, providing comprehensive hardware and software services for iPhones, iPads, and Macs, serving over 3,000 customers over 4 years & built a profitable business.

Education

Bachelor's degree, Computer Science, PES University

Graduate Certificate in Technology Policy, Public Policy Analysis, The Takshashila Institution

Akshay Joshi - Product Manager in Bengaluru | Tal