Headline

Senior Fraud Officer @ HSBC | Analyzing Suspicious Transactions

About

With over 7 years of experience in fraud prevention and risk management, I specialize in leveraging advanced AI/ML platforms to identify and mitigate suspicious transaction patterns. Currently at HSBC, I am committed to protecting the organization's financial integrity while prioritizing a seamless customer experience. My goal is to bring innovative, data-driven solutions to improve fraud detection processes and contribute to a culture of compliance and trust. At HSBC, I work with Feedzai's AI/ML risk platform to analyze transactional data and conduct comprehensive investigations for compliance teams. I also manage escalations, ensuring financial loss mitigation and quality customer service. My prior experiences in KYC and operations have honed my skills in managing high-risk accounts, improving processing turnaround times, and driving operational excellence.

Location

Bengaluru

AI stack

gemini

metaai

Adobe Firefly

ChatGPT

ChatGPT Images

Work experience

Senior Fraud Analyst at HSBC, Dec 2024 - Present · 1 yr 10 mos, Bengaluru, Karnataka, India, • Proactively identified and analyzed suspicious transaction patterns using Feedzai AI/ML risk platform. • Conducted comprehensive end-to-end case investigations, preparing audit-ready reports for compliance stakeholders. • Managed complex customer escalations, ensuring financial loss mitigation while maintaining high-quality customer experience.

Operations Manager — Risk & Onboarding at 4 AGES, Jan 2023 - Oct 2024 · 1 yr 10 mos, Bengaluru, Karnataka, India, • Led a team of 5 operations specialists in seller onboarding and identity verification for e-commerce platforms. • Managed workforce planning and daily queue distribution to ensure efficient operations. • Executed high-risk merchant checks and direct onboarding for key accounts, maintaining strict KYB/KYC compliance. • Improved team processing turnaround time by 22% through structured quality audit workflows.

KYC & Risk Analyst at Yoti, Feb 2021 - Jan 2023 · 2 yrs, India, • Verified global digital identities using Keesing Document Checker and facial liveness testing. • Conducted complex biometric assessments to prevent identity spoofing and document tampering. • Collaborated with technical teams to streamline KYC processes, achieving a 20% reduction in onboarding time. • Recognized as a 'Star Performer' for maintaining a 0% error rate in high-volume validations.

B2B Sales & Operations at Denave, Mar 2020 - Feb 2021 · 1 yr, India, • Oversaw corporate client acquisition and B2B portfolio management for enterprise telecom accounts. • Evaluated client credit profiles and legal documentation to ensure compliance before contract setup. • Acted as the primary operational liaison for service escalations and contract renewals. • Maintained a 98%+ SLA compliance rate across onboarding and client resolution workflows.

KYC & Onboarding Analyst at 4 AGES, Oct 2015 - Jan 2020 · 4 yrs 4 mos, India, • Executed comprehensive document verification and identity checks for customer and vendor onboarding. • Conducted live video KYC assessments to ensure compliance and security. • Utilized Keesing Document Checker and OSINT methodologies to detect fraudulent documents. • Collaborated with product and technical teams to resolve KYC onboarding bottlenecks, achieving zero compliance misses.

Education

BCA - Bachelor of Computer Application, Computer science, Punjab technical university