Headline

ServiceNow Developer | ITSM, ITOM, CMDB, Integrations | CSA, CAD, CIS - ITSM, CIS - Discovery & CIS - DF

About

ServiceNow Developer with experience in delivering real ITSM and ITOM outcomes not just configuration, but production-grade implementations. I work across Incident, Change, SRM, Discovery and CMDB with strong ownership of OnPrem and Cloud Discovery (AWS, Azure, OCI), REST integrations, MID Server architecture and Azure AD SSO.I specialize in turning broken processes into working platforms building custom workflows, scripting complex logic, fixing CMDB data quality, and migrating legacy ITSM tools into scalable ServiceNow solutions. Certified CSA, CAD, CIS-ITSM and CIS- Discovery, currently working at Hexaware.

Location

Pune Division

Work experience

Senior Technical Analyst at Hexaware Technologies, Feb 2026 - Present · 5 mos, Pune City, Maharashtra, India

ServiceNow Developer at Tata Consultancy Services, Jan 2023 - Feb 2026 · 3 yrs 2 mos, Pune, Maharashtra, India, ServiceNow developer handling end-to-end ITSM and ITOM delivery including Incident, Change, SRM, Discovery and CMDB. Executed on-prem IP-based and cloud discovery (AWS, Azure, OCI), built integrations using REST, MID Server and Azure AD SSO, customized workflows and forms with client/server scripting, supported instance upgrades & clones, and owned CMDB population, documentation and platform enhancements for enterprise customers.

Intern at Wipro, Mar 2022 - Jul 2022 · 5 mos, Pune, Maharashtra, India, Completed end-to-end development of a .NET application (C#) as part of Wipro internship, covering design, development, testing and deployment.

Education

Bachelor's degree, Mechanical Engineering, Savitribai Phule Pune University