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Akshay Vellithodi

Collections Analyst

Bengaluru

7+ years of work experience

MPOWER Financing
Jun 20233 yrs 2 mosPresent

Banglore

Responsibilities: - Initiating outbound phone calls and email correspondence while owning all inbound borrower inquiries on a daily basis - Integrating problem solving and negotiation skills to establish successful resolution of customer and account related issues - Building a strong relationship with and supporting students through the onboarding and repayment process and addressing related payment queries - Understanding our product line and explaining all features to borrowers, including loan terminology and payment logistics - Creatively utilizing resources to generate contact with delinquent borrowers - Collaborating with engineering and operations teams and communicating your ideas for enhancements to the loan process and product
Skill-Lync
Dec 20211 yr 6 mosMay 2023

Banglore

Be receptive to feedback Identify customers issues and handle both inbound and outbound calls to follow up. Make cold calls and emails to explore sales opportunities. Achieve monthly milestones and Re-close sales. Regularly study accounts and identify important players. Collaborate with teammates and work towards closing deals. Maintain a detailed database with all information on the prospects. Ensuring timely payment of fees Lead and manage a team of collection agents and help them achieve team target Oversee the tracking and reporting of collection progress and provide regular updates to management Collaborate with other departments to resolve any issues that may impact fee collection Use provided tools and resources to identify solutions and anticipate student fallouts Demonstrate you care about the customer experience Analyze data to identify trends and make recommendations for improvement Retain the customer by solving their problems Building reputation with newly join students for good collection experience Weekly meetings with team, NBFC partners and the sales team for better improvement Monitor team performance and report on metrics. Discover training needs and provide coaching. Listen to team members feedback and resolve any issues or conflicts.
Vedantu
Sep 20201 yr 4 mosDec 2021

Bengaluru, Karnataka, India

Advise students/ parents for their learning needs through structured Counseling Sessions Fix appointments and conduct online demo sessions on a daily basis including follow-up sessions Understand Customer profiles & problems to explain the implication of ineffective learning methods Create the need for Smart Learning and advise student-parent to buy Vedantu Subscription as a solution Handle Objections and Price Negotiation to generate Sales Revenue Learn/ Upgrade one's own Product Knowledge and Sales Skills to achieve and exceed growing Sales target(s)
Vedantu
Sep 20201 yr 4 mosDec 2021

Advise students/ parents for their learning needs through structured Counseling Sessions. Fix appointments and conduct online demo sessions on a daily basis, including follow-up sessions. Understand the customer profile & problems to explain the implications of ineffective learning methods. Create the need for Smart Learning and advise student-parents to buy a Vedantu Subscription as a solution. Handle Objections and price negotiations to generate Sales Revenue. Learn/ Upgrade one's own Product Knowledge and Sales Skills to achieve and exceed growing Sales target(s). Retain old customers, resolve their issues, and ensure effective collection. Explain the different ways of payment methods and help the customer with documentation and the loan process. Taking timely follow-up for payments.
DNP Foods Limited
May 20191 yr 1 moMay 2020

Lonavala, Maharashtra, India

Introducing products to the customer which would be both B2B and B2C. Maintain relationships between both customers and the company. Generate leads through calls and arrange meetings for the same. Manage inside sales as well as field sales. To make sure the deal is closed and sign the contract in the first meeting. Achieve the monthly target
TSL Marketing
Jul 201810 mosApr 2019

Pune Area, India

Education

Sinhgad Institute Of Management

Bachelor of computer application, Information Technology

Sinhgad Institute Of Management

20145 yrs2019
Savitribai Phule Pune University

Bachelor's Degree, Computer Programming, Specific Applications

Savitribai Phule Pune University

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Headline

Collections Analyst

About

I am a driven and enthusiastic Collection analyst with a proven track record of success in both inbound and outbound calling. With experience across multiple industries, including education and food manufacturing, I have honed my skills in customer relationship management, communication, problem-solving, Retention, Collection and sales management.

Location

Bengaluru

Work experience

Collections Analyst - Servicing at MPOWER Financing, Jun 2023 - Present · 3 yrs 2 mos, Banglore, Responsibilities: - Initiating outbound phone calls and email correspondence while owning all inbound borrower inquiries on a daily basis - Integrating problem solving and negotiation skills to establish successful resolution of customer and account related issues - Building a strong relationship with and supporting students through the onboarding and repayment process and addressing related payment queries - Understanding our product line and explaining all features to borrowers, including loan terminology and payment logistics - Creatively utilizing resources to generate contact with delinquent borrowers - Collaborating with engineering and operations teams and communicating your ideas for enhancements to the loan process and product

Sales collection associate at Skill-Lync, Dec 2021 - May 2023 · 1 yr 6 mos, Banglore, Be receptive to feedback Identify customers issues and handle both inbound and outbound calls to follow up. Make cold calls and emails to explore sales opportunities. Achieve monthly milestones and Re-close sales. Regularly study accounts and identify important players. Collaborate with teammates and work towards closing deals. Maintain a detailed database with all information on the prospects. Ensuring timely payment of fees Lead and manage a team of collection agents and help them achieve team target Oversee the tracking and reporting of collection progress and provide regular updates to management Collaborate with other departments to resolve any issues that may impact fee collection Use provided tools and resources to identify solutions and anticipate student fallouts Demonstrate you care about the customer experience Analyze data to identify trends and make recommendations for improvement Retain the customer by solving their problems Building reputation with newly join students for good collection experience Weekly meetings with team, NBFC partners and the sales team for better improvement Monitor team performance and report on metrics. Discover training needs and provide coaching. Listen to team members feedback and resolve any issues or conflicts.

Academic Counselor at Vedantu, Sep 2020 - Dec 2021 · 1 yr 4 mos, Bengaluru, Karnataka, India, Advise students/ parents for their learning needs through structured Counseling Sessions Fix appointments and conduct online demo sessions on a daily basis including follow-up sessions Understand Customer profiles & problems to explain the implication of ineffective learning methods Create the need for Smart Learning and advise student-parent to buy Vedantu Subscription as a solution Handle Objections and Price Negotiation to generate Sales Revenue Learn/ Upgrade one's own Product Knowledge and Sales Skills to achieve and exceed growing Sales target(s)

Academic Advisor at Vedantu, Sep 2020 - Dec 2021 · 1 yr 4 mos, Advise students/ parents for their learning needs through structured Counseling Sessions. Fix appointments and conduct online demo sessions on a daily basis, including follow-up sessions. Understand the customer profile & problems to explain the implications of ineffective learning methods. Create the need for Smart Learning and advise student-parents to buy a Vedantu Subscription as a solution. Handle Objections and price negotiations to generate Sales Revenue. Learn/ Upgrade one's own Product Knowledge and Sales Skills to achieve and exceed growing Sales target(s). Retain old customers, resolve their issues, and ensure effective collection. Explain the different ways of payment methods and help the customer with documentation and the loan process. Taking timely follow-up for payments.

Business Development Executive at DNP Foods Limited, May 2019 - May 2020 · 1 yr 1 mo, Lonavala, Maharashtra, India, Introducing products to the customer which would be both B2B and B2C. Maintain relationships between both customers and the company. Generate leads through calls and arrange meetings for the same. Manage inside sales as well as field sales. To make sure the deal is closed and sign the contract in the first meeting. Achieve the monthly target

Data Analyst at TSL Marketing, Jul 2018 - Apr 2019 · 10 mos, Pune Area, India

Education

Bachelor of computer application, Information Technology, Sinhgad Institute Of Management

Bachelor's Degree, Computer Programming, Specific Applications, Savitribai Phule Pune University