Headline

PMP® Certified Project Manager | Delivery Manager | Program Manager | Automation & Digital Transformation

About

Hi, I’m Akshatha S Rai, I bring over 14 years of IT experience, hands-on client and resource management, and currently serve as an App Automation Associate Manager at Accenture, leading large-scale automation delivery, governance, and transformation initiatives across multiple clients. In my current role, I manage a 20-member RPA engineering team supporting 20+ client accounts, with end-to-end responsibility for resource planning, onboarding, capability building, performance management, and utilization tracking. I proactively align team capacity with client demand, manage escalations, and ensure optimal resource allocation across concurrent engagements. I have extensive experience in client relationship management, serving as the primary point of contact for delivery status, roadmap planning, risk mitigation, and value realization. I regularly engage with senior stakeholders to manage expectations, drive transparency, and identify opportunities for automation expansion. I have successfully delivered automation programs using Agile and Hybrid delivery models. In Agile engagements, I lead sprint planning, backlog grooming, daily stand-ups, sprint reviews, and retrospectives, working closely with Product Owners to prioritize automation pipelines and ensure continuous value delivery. In Hybrid delivery models, I combine upfront planning and governance with iterative Agile execution—an approach that has proven highly effective for large-scale enterprise automation programs and platform migrations. Through these initiatives, I have delivered measurable business outcomes, including up to 30% reduction in manual effort, over 95% bot success rates, consistent SLA adherence, and multiple Automation Anywhere platform migrations (v10 → v11 → A360) executed with zero production downtime. Overall, my experience spans delivery leadership, client management, resource governance, and Agile/Hybrid project execution, enabling scalable automation programs and sustained client satisfaction. Let's connect! Please feel free to DM me now.

Location

Bengaluru

AI stack

gemini

openai

Work experience

App Automation Engineering Manager at Accenture in India, Feb 2020 - Present · 6 yrs 10 mos, Bengaluru, Karnataka, India, Directed a 20-member RPA engineering team, delivering enterprise-scale automation support across multiple client engagements. Drove end-to-end delivery governance, including stakeholder management, sprint planning, and resource optimization. Owned client recovery and financial governance, ensuring accurate effort reporting, SLA adherence, and optimized recovery outcomes. Built a PowerApps-based recovery automation solution, improving financial visibility and reducing manual tracking efforts. Led strategic Automation Anywhere upgrades and migrations (v10, v11, A360) with zero critical production impact. Ensured operational stability for 20+ client environments through proactive production support, RCA, and continuous optimization.

Consultant at ISG (Information Services Group), Feb 2017 - Feb 2020 · 3 yrs 1 mo, Bengaluru, Karnataka, India, Designed, developed, and deployed 15+ Automation Anywhere v11 bots for finance, reporting, and operations use cases. • Collaborated with business analysts to gather requirements and perform feasibility assessments. • Created PDD, SDD, test cases, deployment documents, and release notes. • Conducted unit testing, UAT, production deployment, and warranty support. • Implemented exception handling, logging, alerts, and monitoring frameworks for stable operations.

Software Engineer at Tangoe Softtek India, Mar 2013 - Jul 2016 · 3 yrs 5 mos, Bengaluru, Karnataka, India, Developed an enterprise‑grade e‑commerce platform using ASP.NET Core and SQL Server. Collaborated with cross-functional teams to analyze system requirements, design technical solutions, and ensure seamless integration with existing applications. Designed relational database structures for large-scale catalog and order management systems. Created authentication and authorization modules using ASP.NET Identity.

Associate Software Engineer at Proliant Infotech Private Ltd, Jun 2011 - Oct 2012 · 1 yr 5 mos, Bengaluru, Karnataka, India, • Developed and enhanced C# .NET web applications based on business requirements. • Performed debugging, participated in code reviews, and resolved defects. • Collaborated with senior developers to design scalable modules and reusable components.

Education

Master of Computer Applications - MCA, Computer Science, St. Aloysius College (Autonomous), Mangalore