Headline

Aspiring IT Support Engineer | Technical Troubleshooting | Windows/Linux | Office 365 | BCA Graduate

About

Final year BCA student at GL Bajaj Institute of Management, Greater Noida, with a strong interest in IT Support, technical troubleshooting, and endpoint management. Familiar with Windows/Linux environments, networking fundamentals, mobile device troubleshooting, and system optimization. Hands-on experience with Android device management, ADB (Android Debug Bridge), system configuration, battery diagnostics, and performance optimization. Skilled in identifying technical issues, improving device performance, and supporting system level operations through practical troubleshooting and scripting knowledge. Technical Skills: • Technical Support & Troubleshooting • Windows & Linux Basics • Android Device Management (ADB) • Mobile Device Management (MDM) • Networking Fundamentals • System Configuration & Optimization • Shell/Batch Scripting • MS Office / Office 365 • Python Basics | MySQL Basics • Communication & Team Coordination Open to entry level opportunities in: → IT Support → Technical Support Engineer → Service Desk Analyst → Desktop Support → Endpoint Management → MDM Support Always open to networking and professional opportunities.

Location

Greater Delhi Area

Work experience

Project Intern at Softpro India Computer Technologies (P) Ltd., Jun 2025 - Aug 2025 · 3 mos, Sector-63, Noida , Uttar Pradesh, • Assisted in development and maintenance activities for the Online Learning Platform (OLP) using Django and MySQL • Supported database handling, system configuration, and troubleshooting during project development • Coordinated a batch of trainees by managing schedules, task assignments, and daily progress tracking • Collaborated with team members to ensure timely project completion and smooth operational workflow • Received the Star Performer Award for outstanding contribution and performance during internship • Gained practical exposure to Linux environments, database management, and technical support related activities

Education

Bachelor of Computer Applications, GL Bajaj Institute of management

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