---
title: "Akshat Palsania - Assistant Director – Product, Growth & Operations in Gurgaon | Tal"
description: "Meet Akshat Palsania, AI-Native Product, Growth & Operations Leader | Building tech ecosystem powered by Data and AI to create a customer centric efficient, robust and scalable organization | MBA | MDI Gurgaon (2018-20) based in Gurgaon. AI stack includes antigravity, claude code, and claude."
image: "https://tal.club/meet/akshat-palsania/share-image"
---

# Akshat Palsania on Tal

## Headline

AI\-Native Product, Growth & Operations Leader \| Building tech ecosystem powered by Data and AI to create a customer centric efficient, robust and scalable organization \| MBA \| MDI Gurgaon \(2018\-20\)

## About

Product, Growth & Operations Leader with 9 years of experience specializing in Agentic Workflows, Product\-Led Growth \(PLG\), and Full P&L Ownership across B2B and B2C sectors\. Expert at leading agile cross\-functional PODs and executing Input\-First frameworks to solve complex operational inefficiencies\. Proven track record in executive\-level governance, pricing strategy, and leveraging advanced AI workflows to drive mid\-funnel conversions, scaling portfolios 3X, retention and growth\.

## Location

Gurgaon

## AI stack

antigravity

claude code

claude

codex

cursor

## Work experience

Assistant Director – Product, Growth & Operations at Chaayos, Oct 2024 \- Present · 1 yr 11 mos, Gurugram, • Executed "Input\-First" management transformation, realigning cross\-functional PODs for proactive excellence • AI\-Driven Operational Excellence: Architected automated data\-analysis via LLM orchestration \(Claude/Cursor\) for central data analysis, identifying business\-critical trends & saving 200\+ man\-hours/week\. • P&L: Redesigned Pricing Architecture, boosting food penetration by 5% & improving gross margins • Raised Swiggy/Zomato GRID visibility from 96% to 99% by implementing real\-time, machine\-bound tagging\. • Growth & Personalization: Drove 5% AOV growth & 10% cross\-sell lift by personalized recommendation engine • Elevated new user retention from 20% to 25% via de\-averaged cohort campaigns and lifecycle optimization • Optimized Third\-Party partners mid funnel for maximum conversion increasing ROI for marketing spends by 10%\. • Automated cafe image deployment across 150\+ locations, reducing TAT by 95% \(5 days to 6 hours\)\. • Elevated brand NPS by 10% through automated audio/video SOP compliance and AI operational insights\.

Product and Category Manager at Lenskart\.com, Apr 2024 \- Oct 2024 · 7 mos, Gurugram, Haryana, India, • Portfolio Growth: Scaled product assortment 3X by designing modular fulfilment process reducing inventory constraint\. • Conversion Lift: Improved PLP\-to\-Cart ratio by 2% through UX redesign and offer visibility and reduce bounce rates • Attach Rate: Boosted contact lens solution attach rate by 5% via PDP personalization\.

Program and Product Manager, Prepaid Sales & Distribution at Bharti Airtel, Feb 2023 \- Mar 2024 · 1 yr 2 mos, Gurugram, Haryana, India, • Retention Growth: Lifted 4\-month prepaid retention by 5% via Gamified Operations and automated incentives\. • Omnichannel GTM: Drove 30% lift in lead\-to\-order conversion through digital empowerment initiatives\. • Lead Quality: Cut junk leads by 20% and raised call attempts by 15% via OTP verification\. • Inventory Automation: Reduced retailer stockouts by 5% through a dynamic auto\-refill system\. • Governance: Streamlined distributor tracking and ROI using OKR/KPI frameworks\.

Lead\- Customer Churn Analysis and Retention Management at Bharti Airtel, Sep 2020 \- Feb 2023 · 2 yrs 6 mos, Gurugram, • Reduced pricing\-related churn by 10% in SME segment by streamlining approval workflows optimizing process TAT\. • Automated network issues ticket creation and resolution for Enterprise segment reducing churn by 5%\. • Reduced churn by 15% in SME & Enterprise segment using predictive CLM models and onboarding improvements\.

Software Engineer 2 at Adobe, May 2017 \- Jun 2018 · 1 yr 2 mos, Bengaluru Area, India, • Developed automation frameworks for performance testing, regression & report generation • Developed continuous integration system for stakeholders in agile development • Coordinated with multiple teams involved in project & handled release process for product • Exposure to technologies Selenium, Splunk, SonarQube, Jira, XCode, VBA

Software Engineer at Envestnet \| Yodlee India, Aug 2015 \- May 2017 · 1 yr 10 mos, Bangalore, India, • Developed & enhanced scripts to reduce latency of data scrapping, and save operational cost • Regressed bugs to identify pain points & provided optimum solution for clients • Reduced latency of script by 65 percent of its previous value reducing operation cost • Interacted with top management of BFSI companies, for requirement gathering

## Education

Master of Business Administration \- MBA, International Management, Management Development Institute, Gurgaon

Bachelor of Technology \(B\.Tech\.\), Computer Science, Madhav Institue of Technology and Science, Gwalior\(M\.P\.\)

[View the original profile](https://tal.club/meet/akshat-palsania)

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