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Akshat Palsania

AI-Native Product, Growth & Operations Leader | Building tech ecosystem powered by Data and AI to create a customer centric efficient, robust and scalable organization | MBA | MDI Gurgaon (2018-20)

Gurgaon

8+ years of work experience

Chaayos
Oct 20241 yr 11 mosPresent

Gurugram

• Executed "Input-First" management transformation, realigning cross-functional PODs for proactive excellence • AI-Driven Operational Excellence: Architected automated data-analysis via LLM orchestration (Claude/Cursor) for central data analysis, identifying business-critical trends & saving 200+ man-hours/week. • P&L: Redesigned Pricing Architecture, boosting food penetration by 5% & improving gross margins • Raised Swiggy/Zomato GRID visibility from 96% to 99% by implementing real-time, machine-bound tagging. • Growth & Personalization: Drove 5% AOV growth & 10% cross-sell lift by personalized recommendation engine • Elevated new user retention from 20% to 25% via de-averaged cohort campaigns and lifecycle optimization • Optimized Third-Party partners mid funnel for maximum conversion increasing ROI for marketing spends by 10%. • Automated cafe image deployment across 150+ locations, reducing TAT by 95% (5 days to 6 hours). • Elevated brand NPS by 10% through automated audio/video SOP compliance and AI operational insights.
Lenskart.com
Apr 20247 mosOct 2024

Gurugram, Haryana, India

• Portfolio Growth: Scaled product assortment 3X by designing modular fulfilment process reducing inventory constraint. • Conversion Lift: Improved PLP-to-Cart ratio by 2% through UX redesign and offer visibility and reduce bounce rates • Attach Rate: Boosted contact lens solution attach rate by 5% via PDP personalization.
Bharti Airtel
Feb 20231 yr 2 mosMar 2024

Gurugram, Haryana, India

• Retention Growth: Lifted 4-month prepaid retention by 5% via Gamified Operations and automated incentives. • Omnichannel GTM: Drove 30% lift in lead-to-order conversion through digital empowerment initiatives. • Lead Quality: Cut junk leads by 20% and raised call attempts by 15% via OTP verification. • Inventory Automation: Reduced retailer stockouts by 5% through a dynamic auto-refill system. • Governance: Streamlined distributor tracking and ROI using OKR/KPI frameworks.
Bharti Airtel
Sep 20202 yrs 6 mosFeb 2023

Gurugram

• Reduced pricing-related churn by 10% in SME segment by streamlining approval workflows optimizing process TAT. • Automated network issues ticket creation and resolution for Enterprise segment reducing churn by 5%. • Reduced churn by 15% in SME & Enterprise segment using predictive CLM models and onboarding improvements.
Adobe
May 20171 yr 2 mosJun 2018

Bengaluru Area, India

• Developed automation frameworks for performance testing, regression & report generation • Developed continuous integration system for stakeholders in agile development • Coordinated with multiple teams involved in project & handled release process for product • Exposure to technologies Selenium, Splunk, SonarQube, Jira, XCode, VBA
Envestnet | Yodlee India
Aug 20151 yr 10 mosMay 2017

Bangalore, India

• Developed & enhanced scripts to reduce latency of data scrapping, and save operational cost • Regressed bugs to identify pain points & provided optimum solution for clients • Reduced latency of script by 65 percent of its previous value reducing operation cost • Interacted with top management of BFSI companies, for requirement gathering

Akshat’s AI Stack

antigravity
antigravity
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claude
codex
codex
cursor
cursor

Education

Management Development Institute, Gurgaon

Master of Business Administration - MBA, International Management

Management Development Institute, Gurgaon

20182 yrs2020

Bachelor of Technology (B.Tech.), Computer Science

Madhav Institue of Technology and Science, Gwalior(M.P.)

20114 yrs2015

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Headline

AI-Native Product, Growth & Operations Leader | Building tech ecosystem powered by Data and AI to create a customer centric efficient, robust and scalable organization | MBA | MDI Gurgaon (2018-20)

About

Product, Growth & Operations Leader with 9 years of experience specializing in Agentic Workflows, Product-Led Growth (PLG), and Full P&L Ownership across B2B and B2C sectors. Expert at leading agile cross-functional PODs and executing Input-First frameworks to solve complex operational inefficiencies. Proven track record in executive-level governance, pricing strategy, and leveraging advanced AI workflows to drive mid-funnel conversions, scaling portfolios 3X, retention and growth.

Location

Gurgaon

AI stack

antigravity

claude code

claude

codex

cursor

Work experience

Assistant Director – Product, Growth & Operations at Chaayos, Oct 2024 - Present · 1 yr 11 mos, Gurugram, • Executed "Input-First" management transformation, realigning cross-functional PODs for proactive excellence • AI-Driven Operational Excellence: Architected automated data-analysis via LLM orchestration (Claude/Cursor) for central data analysis, identifying business-critical trends & saving 200+ man-hours/week. • P&L: Redesigned Pricing Architecture, boosting food penetration by 5% & improving gross margins • Raised Swiggy/Zomato GRID visibility from 96% to 99% by implementing real-time, machine-bound tagging. • Growth & Personalization: Drove 5% AOV growth & 10% cross-sell lift by personalized recommendation engine • Elevated new user retention from 20% to 25% via de-averaged cohort campaigns and lifecycle optimization • Optimized Third-Party partners mid funnel for maximum conversion increasing ROI for marketing spends by 10%. • Automated cafe image deployment across 150+ locations, reducing TAT by 95% (5 days to 6 hours). • Elevated brand NPS by 10% through automated audio/video SOP compliance and AI operational insights.

Product and Category Manager at Lenskart.com, Apr 2024 - Oct 2024 · 7 mos, Gurugram, Haryana, India, • Portfolio Growth: Scaled product assortment 3X by designing modular fulfilment process reducing inventory constraint. • Conversion Lift: Improved PLP-to-Cart ratio by 2% through UX redesign and offer visibility and reduce bounce rates • Attach Rate: Boosted contact lens solution attach rate by 5% via PDP personalization.

Program and Product Manager, Prepaid Sales & Distribution at Bharti Airtel, Feb 2023 - Mar 2024 · 1 yr 2 mos, Gurugram, Haryana, India, • Retention Growth: Lifted 4-month prepaid retention by 5% via Gamified Operations and automated incentives. • Omnichannel GTM: Drove 30% lift in lead-to-order conversion through digital empowerment initiatives. • Lead Quality: Cut junk leads by 20% and raised call attempts by 15% via OTP verification. • Inventory Automation: Reduced retailer stockouts by 5% through a dynamic auto-refill system. • Governance: Streamlined distributor tracking and ROI using OKR/KPI frameworks.

Lead- Customer Churn Analysis and Retention Management at Bharti Airtel, Sep 2020 - Feb 2023 · 2 yrs 6 mos, Gurugram, • Reduced pricing-related churn by 10% in SME segment by streamlining approval workflows optimizing process TAT. • Automated network issues ticket creation and resolution for Enterprise segment reducing churn by 5%. • Reduced churn by 15% in SME & Enterprise segment using predictive CLM models and onboarding improvements.

Software Engineer 2 at Adobe, May 2017 - Jun 2018 · 1 yr 2 mos, Bengaluru Area, India, • Developed automation frameworks for performance testing, regression & report generation • Developed continuous integration system for stakeholders in agile development • Coordinated with multiple teams involved in project & handled release process for product • Exposure to technologies Selenium, Splunk, SonarQube, Jira, XCode, VBA

Software Engineer at Envestnet | Yodlee India, Aug 2015 - May 2017 · 1 yr 10 mos, Bangalore, India, • Developed & enhanced scripts to reduce latency of data scrapping, and save operational cost • Regressed bugs to identify pain points & provided optimum solution for clients • Reduced latency of script by 65 percent of its previous value reducing operation cost • Interacted with top management of BFSI companies, for requirement gathering

Education

Master of Business Administration - MBA, International Management, Management Development Institute, Gurgaon

Bachelor of Technology (B.Tech.), Computer Science, Madhav Institue of Technology and Science, Gwalior(M.P.)