Akriti Vishwakarma profile photo 1 on Tal

Akriti Vishwakarma

Student at Jain (Deemed-to-be University)

Bangalore Urban

4+ years of work experience

PagarBook
Dec 202510 mosPresent

Managed a portfolio of 50–60 customer accounts, ensuring seamless renewal processes and sustained customer engagement. Conducted product walkthroughs and onboarding sessions to enhance feature adoption and improve customer experience. Resolved customer concerns related to product functionality, account management and service utilization by coordinating with internal teams. Collaborated with cross-functional stakeholders across India to facilitate approvals, pricing alignments and quotation management. Oversaw subscription renewals, activations, deactivations and service modifications. Maintained customer retention above 90% through proactive account monitoring and relationship management. Ensured accurate documentation of customer interactions and renewal records. Identified customer requirements and provided solutions to improve product utilization and customer satisfaction. Supported operational efficiency by coordinating between customers and internal departments to ensure timely issue resolution and service continuity.
Self-Employed
Nov 20241 yr 1 moNov 2025

Collaborated with small businesses to streamline marketing and CRM operations. Optimized client onboarding processes and automated manual workflows. Achieved an average 40% growth in social media engagement through targeted content scheduling and paid promotion strategies.
Vyapar
Jun 20231 yr 6 mosNov 2024

Managed and retained a portfolio of 50+ SME clients through proactive onboarding, relationship management and process optimization. Conducted client onboarding and product training sessions, improving adoption rates by 30% within the first month. Streamlined documentation and reporting workflows using Google Sheets and Zoho CRM, reducing turnaround time by 20%. Collaborated with cross-functional teams to resolve client issues and implement feedback-based product enhancements. Delivered data-driven insights and performance dashboards to leadership for business reviews and strategic planning.
May 202211 mosMar 2023

Planned and optimized digital marketing campaigns across Google Ads and Meta, improving click-through rate by 25%. Conducted market and competitor analysis to guide positioning and product launch strategies. Developed SEO-driven content plans, increasing organic traffic by 60% within three months. Automated reporting and created Google Data Studio dashboards for leadership.

Akriti’s AI Stack

codex
codex
dalle
dalle
deepseek
deepseek
elevenlabs
elevenlabs
gemini
gemini
geminicli
geminicli

Education

Jain (Deemed-to-be University)

BMS, International Marketing

Jain (Deemed-to-be University)

20183 yrs2021

Bachelor's Degree, International Marketing

jain university

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Headline

Student at Jain (Deemed-to-be University)

Location

Bangalore Urban

AI stack

codex

dalle

deepseek

elevenlabs

gemini

geminicli

Work experience

Renewal Specialist at PagarBook, Dec 2025 - Present · 10 mos, Managed a portfolio of 50–60 customer accounts, ensuring seamless renewal processes and sustained customer engagement. Conducted product walkthroughs and onboarding sessions to enhance feature adoption and improve customer experience. Resolved customer concerns related to product functionality, account management and service utilization by coordinating with internal teams. Collaborated with cross-functional stakeholders across India to facilitate approvals, pricing alignments and quotation management. Oversaw subscription renewals, activations, deactivations and service modifications. Maintained customer retention above 90% through proactive account monitoring and relationship management. Ensured accurate documentation of customer interactions and renewal records. Identified customer requirements and provided solutions to improve product utilization and customer satisfaction. Supported operational efficiency by coordinating between customers and internal departments to ensure timely issue resolution and service continuity.

Operations Consultant at Self-Employed, Nov 2024 - Nov 2025 · 1 yr 1 mo, Collaborated with small businesses to streamline marketing and CRM operations. Optimized client onboarding processes and automated manual workflows. Achieved an average 40% growth in social media engagement through targeted content scheduling and paid promotion strategies.

Account Manager at Vyapar, Jun 2023 - Nov 2024 · 1 yr 6 mos, Managed and retained a portfolio of 50+ SME clients through proactive onboarding, relationship management and process optimization. Conducted client onboarding and product training sessions, improving adoption rates by 30% within the first month. Streamlined documentation and reporting workflows using Google Sheets and Zoho CRM, reducing turnaround time by 20%. Collaborated with cross-functional teams to resolve client issues and implement feedback-based product enhancements. Delivered data-driven insights and performance dashboards to leadership for business reviews and strategic planning.

Marketing Consultant at Techdose, May 2022 - Mar 2023 · 11 mos, Planned and optimized digital marketing campaigns across Google Ads and Meta, improving click-through rate by 25%. Conducted market and competitor analysis to guide positioning and product launch strategies. Developed SEO-driven content plans, increasing organic traffic by 60% within three months. Automated reporting and created Google Data Studio dashboards for leadership.

Education

BMS, International Marketing, Jain (Deemed-to-be University)

Bachelor's Degree, International Marketing, jain university