Headline

Chief of Staff & Ops Strategist | Scaling Ops via Automation (Zapier, Looker, SQL) | 14–18% Efficiency Gains @ TutorBin| Partime & Passionate Educator @Preply

About

I help founders and CEOs turn chaos into systems. Over the past 5 years, I've built my career inside Founder's Offices, stepping into fast-scaling companies, diagnosing operational bottlenecks, building and automating processes and creating dashboards that allowed leadership teams make decisions on real-time data. What I solve: manual, broken, or non-existent workflows that slow a company down as it scales. I fix this by combining hands-on operations experience with automation and analytics tools , designing systems once, so teams stop firefighting the same problems every week. How I work: I report directly to founders/CEOs, translate ambiguous priorities into structured execution and I'm comfortable owning everything from SOPs to SQL queries to chatbot integrations, whatever moves the business forward. A B.Tech in Chemical Engineering (Gold Medalist, Manipal University Jaipur) gave me a systems-first, first-principles approach to problem-solving that now shows up in every process I redesign.

Location

Gurugram

AI stack

claude

lovable

notion

openai

Zapier

Work experience

Academic Tutor at Preply, May 2026 - Present · 5 mos, Remote, Online Math tutor on Preply. I help K-12 students improve their confidence and concepts in Maths. Book your first lesson here: https://preply.in/AKRITI6EN35617837102?ts=1787136

General Manager Automation and Strategic Initiatives at Edfora, Aug 2025 - Present · 1 yr 2 mos, On-site, •Designed and developed scalable business models for FIITJEE franchise operations using Macros and JavaScript, with the help of Claude •Led the end-to-end automation of the admission process, transforming a fully manual (paper-based) workflow into a streamlined digital system, improving efficiency and reducing operational errors. •Drove cross-functional alignment across vendors, admissions and ops teams to ensure on-time execution and delivery. •Deployed Zapier-based automation to manage franchise operations and communications, reducing manual effort and improving response TAT.

Product Analyst at Prayas AI, Oct 2025 - Mar 2026 · 6 mos, Remote, •Owned 0→1 product development, including onboarding flows, UI wireframing using Lovable, and PRD creation. •Created user funnels (acquisition → activation → engagement) and implemented event tracking frameworks. •Built dashboards for DAU/WAU/MAU, activation, and engagement metrics using MixPanel and Tableau. •Conducted A/B experiments on signup and onboarding flows, reducing drop-offs by 10%.

Sr Supply Manager (Founder's Office) at TutorBin, Aug 2023 - Aug 2025 · 2 yrs 1 mo, Gurugram, • Refunds high + retention low— Built the tagging/data layer needed to diagnose the problem, used Tableau for RCA, and identified pricing gaps, night-time freelancer shortage, freelancer assigning delays, freelancer overburdening and delivery-quality issues and delays. Redesigned and automated the pricing →freelancer assigning → quality review → delivery workflow . Worked with CEO/CTO, Operations, Supply and Product; reduced TAT by 12%, increased MOM retention by 8% and reduced refunds by 15%. • Tutor supply, quality & engagement — Owned the lifecycle of 5,000+ global tutors and managed a 5-member Supply/Community Operations team; redesigned onboarding using Mixpanel funnels/Tableau, ran IIT/NIIT sourcing campaigns and tutor enablement/grievance programs and seminars, and introduced gamification plus availability/communication features which improved supply quality , refund rates, order TAT and increased good tutor activation by 15%. • Student activation & retention — Managed a 6-member CRM/Growth team; built the student lifecycle in WebEngage, developed upsell/cross-sell journeys and pushed referral initiatives focused on activation, retention and revenue. • Business Intelligence — Built Tableau dashboards and Mixpanel funnels covering revenue, refunds, team performance, operations and product changes thus translating data into business-level insights used by senior leadership. • New products & cross-functional launches — Worked across departments to translate business priorities into feature launches and led launch of AI-powered Essay Generator and Homework Help tools through prompt engineering, feature definition and cohort analysis.

Manager at TutorBin, Mar 2022 - Aug 2023 · 1 yr 6 mos, Gurugram, With my major focus being on improving quality, monitoring my team and increasing student retention, I have worked on the following: •Developed and launched 2 new services (one-on-one tutoring and video solution). •Developed and executed SOPs for quality management, operations workflow and fast delivery thus improving retention . •Created and implemented successful incentive program for freelancers thus reducing delivery time. •Conducted freelancer workshops for easier adoption of new features and programs.

Senior Subject Matter Expert at TutorBin, Sep 2021 - Mar 2022 · 7 mos, Gurugram, Haryana, India

Subject matter expert at EduFeat Private Limited, Jun 2020 - Feb 2021 · 9 mos

Education

Bachelor of Technology, Chemical Engineering, Manipal University Jaipur

Allen