---
title: "Akram khan - Cloud & Infrastructure Support Engineer in Noida | Tal"
description: "Meet Akram khan, Cloud Engineer | Azure | AWS | GCP | Terraform | Linux Administration | PowerShell | Monitoring | Incident Management | AZ-104 Certified based in Noida."
image: "https://tal.club/meet/akram/share-image"
---

# Akram khan on Tal

## Headline

Cloud Engineer \| Azure \| AWS \| GCP \| Terraform \| Linux Administration \| PowerShell \| Monitoring \| Incident Management \| AZ\-104 Certified

## Location

Noida

## Work experience

Cloud & Infrastructure Support Engineer at AIonOS, Apr 2025 \- Present · 1 yr 3 mos, Noida, Managing cloud infrastructure across Microsoft Azure and AWS environments\. • Provisioning, configuring, and managing Virtual Machines \(VMs\), storage accounts, and cloud resources\. • Monitoring cloud infrastructure using Azure Monitor, Log Analytics, and native cloud monitoring tools\. • Performing incident management, troubleshooting, root cause analysis, and production support activities\. • Managing Azure networking components including VNets, Subnets, NSGs, and Load Balancers\. • Administering Azure Storage services such as Blob Storage and Azure File Shares\. • Automating infrastructure deployment and configuration using Terraform \(Infrastructure as Code\)\. • Managing Identity and Access Management \(IAM\), Azure Active Directory \(Azure AD\), and Role\-Based Access Control \(RBAC\)\. • Administering Linux and Windows Server environments, including system maintenance and troubleshooting\. • Utilizing PowerShell and Azure CLI for automation, administration, and operational tasks\. • Performing user access management, permission reviews, and security compliance activities\. • Supporting backup, patching, disaster recovery, and system maintenance processes\. • Working with ITSM tools for incident, service request, and change management activities\. • Collaborating with cross\-functional teams to ensure infrastructure availability, security, and operational excellence\. • Maintaining documentation, SOPs, and shift handover reports while ensuring SLA compliance\. :::

Desktop Support Engineer at Microland Limited, Mar 2024 \- Nov 2024 · 9 mos, Delhi, India, •Provide remote desktop support via phone, email, or remote access tools \(e\.g\., AnyDesk, Ultra VNC, SCCM\)\. •Troubleshoot hardware, software, OS \(Windows\), network, VPN, printer, and peripheral device issues\. •Handle ticketing system \(e\.g\., ServiceNow or Remedy\), including incident tracking, resolution, and documentation\. •Support MS Office 365, Outlook, Active Directory, and internal applications used by Tata AIG employees\. •Assist users with data backups, antivirus, and basic cybersecurity hygiene\. •Perform user account management: password resets, permissions, group policies\. •Coordinate with Level 2/3 teams and vendors for escalated issues\. •Participate in IT asset management and compliance audits\. •Create and maintain user guides, FAQs, and knowledge base documentation\. •Support IT onboarding/offboarding process for remote users\.

Desktop Support Engineer at Network18 Media & Investments Limited, Jul 2023 \- Mar 2024 · 9 mos, Noida

Desktop Support Engineer at AgreeYa Solutions, Apr 2022 \- Jun 2023 · 1 yr 3 mos, Noida, Uttar Pradesh, India, Provide L1/L2 technical support to end\-users across newsrooms, studios, and corporate offices\. •Troubleshoot desktops, laptops, printers, mobile devices, and AV equipment used in broadcasting\. •Support and maintain Windows/macOS systems, including installation, configuration, and patching\. •Handle user account management through Active Directory, Exchange, and Office 365\. •Manage network connectivity issues including LAN, Wi\-Fi, VPN, and proxy settings\. •Coordinate with the broadcast IT team for studio and editing system support \(e\.g\., Adobe Premiere, Final Cut, Avid\)\. •Log, track, and close support tickets using tools like ServiceNow or Freshdesk\. •Maintain IT inventory and assist in hardware procurement and deployment\. •Provide on\-call or shift\-based support for 24/7 newsroom operations as needed\. •Support new joiner onboarding, system imaging, and asset tagging\.

## Education

BCA, Computer Science, CCS \(Chaudhary Charan Singh\)University

[View the original profile](https://tal.club/meet/akram)

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