---
title: "Akileshwar Naidu - Customer Experience Specialist in Bengaluru | Tal"
description: "Meet Akileshwar Naidu, Associate customer experience specialist at first advantage based in Bengaluru. AI stack includes claude code, deepseek, and gemini."
image: "https://tal.club/meet/akileshwar-naidu/share-image"
---

# Akileshwar Naidu on Tal

## Headline

Associate customer experience specialist at first advantage

## About

Customer\-focused professional with 6\.5\+ years of experience in customer support, insurance operations, and client service\. Currently working at First Advantage \(FADV\) as an Associate Customer Experience Specialist\. Location: Bengaluru, Karnataka, India

## Location

Bengaluru

## AI stack

claude code

deepseek

gemini

perplexity

ChatGPT

ChatGPT Images

## Work experience

Customer Experience Specialist at First Advantage, Jul 2026 \- Present · 3 mos, Bangalore Urban

Senior Benefits Analyst at Cigna Healthcare International Health, Dec 2023 \- Jul 2026 · 2 yrs 8 mos, Bengaluru

Claims Handler at WNS Global Services, Jun 2022 \- Dec 2023 · 1 yr 7 mos, Bangalore Urban, Karnataka, India, Assess, investigate, and manage insurance claims filed by third party claimants, reviewing insurance claims submitted by claimants, examine the details of the claim, including the policy terms and coverage, to determine if it falls within the scope of the insured risks, gathering evidence, interviewing witnesses, and collaborating with other professionals such as medical experts and assess the extent of the damage or loss and determine the appropriate compensation to be paid to claimants loss, interpret policy provisions to ensure that claims are processed accurately and in compliance with the policy\. Assess the liability of the insured party\. This involves determining if the policyholder is at fault and to what degree, negotiate settlements with third parties on behalf of the policyholder\. Use various tools and techniques to identify suspicious activities and protect the insurance company from fraudulent claims Tools such as claim analytical tool, claims watchlist, KYO tool \(Know your customer\)\. Determine the appropriate settlement amount and facilitate the payment to the third parties\.

Customer Support Executive at Innovative Retail Concepts Pvt Ltd, Jun 2020 \- Mar 2022 · 1 yr 10 mos, Bangalore Urban, Karnataka, India, Supervise and mentor the trainee team as floor SME providing guidance, training and performance feedback, handle escalated customer issues or complex issues and resolve them with high product knowledge, gather and analyze customer feedback to make recommendations so that the product or the service is aliighned with the relevant team, maintain accurate records of customer interactions, complaints and resolution for reference and reporting\.

Process Executive at vibrant screen Pvt\. Ltd, Jun 2019 \- Mar 2020 · 10 mos, Bangalore Urban, Karnataka, India, Ascertaining the identity and credentials of an individual for the purpose of hiring and helping organizations to onboard candidates, acted as sme in few instances to support team performance, rendered support in high volume, contributed in preparing process knowledge test within the organization,

## Education

Bachelor of Business Administration \- BBA, Human resource, CMR Institute of Management Studies

[View the original profile](https://tal.club/meet/akileshwar-naidu)

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