Akileshwar Naidu
Associate customer experience specialist at first advantage
Bengaluru
6+ years of work experience
Jul 20263 mosPresent
Bangalore Urban
Dec 20232 yrs 8 mosJul 2026
Bengaluru
Jun 20221 yr 7 mosDec 2023
Bangalore Urban, Karnataka, India
Assess, investigate, and manage insurance claims filed by third party claimants, reviewing insurance claims submitted by claimants, examine the details of the claim, including the policy terms and coverage, to determine if it falls within the scope of the insured risks, gathering evidence, interviewing witnesses, and collaborating with other professionals such as medical experts and assess the extent of the damage or loss and determine the appropriate compensation to be paid to claimants loss, interpret policy provisions to ensure that claims are processed accurately and in compliance with the policy.
Assess the liability of the insured party. This involves determining if the policyholder is at fault and to what degree, negotiate settlements with third parties on behalf of the policyholder.
Use various tools and techniques to identify suspicious activities and protect the insurance company from fraudulent claims Tools such as claim analytical tool, claims watchlist, KYO tool (Know your customer).
Determine the appropriate settlement amount and facilitate the payment to the third parties.
Jun 20201 yr 10 mosMar 2022
Bangalore Urban, Karnataka, India
Supervise and mentor the trainee team as floor SME providing guidance, training and performance feedback, handle escalated customer issues or complex issues and resolve them with high product knowledge, gather and analyze customer feedback to make recommendations so that the product or the service is aliighned with the relevant team, maintain accurate records of customer interactions, complaints and resolution for reference and reporting.
Jun 201910 mosMar 2020
Bangalore Urban, Karnataka, India
Ascertaining the identity and credentials of an individual for the purpose of hiring and helping organizations to onboard candidates, acted as sme in few instances to support team performance, rendered support in high volume, contributed in preparing process knowledge test within the organization,
Akileshwar’s AI Stack
Education
Bachelor of Business Administration - BBA, Human resource
CMR Institute of Management Studies
20163 yrs2019
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