Headline

Enterprise Customer Success & Value Realization Leader | Driving Retention, Renewals & Expansion Through Measurable ROI | B2B SaaS & Industrial Digital Platforms

About

Enterprise Customer Success leader with 13+ years of experience driving retention, renewals, and measurable value realization across global B2B enterprise accounts. Proven at translating product usage and operational data into executive-ready ROI narratives that support sales-led renewals and long-term account growth. Deep expertise in scaling global customer success operating models, digital adoption programs, and executive QBRs. Passionate about aligning technology, sustainability outcomes, and business impact for C-suite stakeholders.

Location

Pune/Pimpri-Chinchwad Area

AI stack

claude

Work experience

Marketing Manager at Ecolab, Dec 2024 - Present · 1 yr 10 mos, Pune, Maharashtra, India, Enterprise customer success leader accountable for global digital adoption, value realization, and executive engagement across complex enterprise accounts. Owned value realization for 20 global enterprise customers (avg. ARR $250K+), sustaining 80%+ retentionthrough quantified outcomes Delivered $10M in realized customer value by aligning digital adoption KPIs with executive priorities (water savings, energy efficiency, GHG reduction) Enabled sales-led renewals through executive-ready ROI reports, value narratives, and outcome-based QBRs Built insights-driven adoption programs using usage analytics and digital health scores to proactively identify renewal risk Partnered with Sales and Product to position integrated digital solutions, contributing to a $30M global digital revenue program Led global enablement initiatives that increased digital adoption by 25% and delivered 7,200+ annual productivity hours

Assistant Marketing Manager at Ecolab, Dec 2019 - Dec 2024 · 5 yrs 1 mo, Pune, Maharashtra, India, Dual-hatted enterprise customer success leader driving adoption frameworks, value realization, and executive engagement. Implemented standardized success planning and lifecycle engagement models across global enterprise accounts Delivered $68M in quantified customer value tied to water utilization, asset performance, and sustainability outcomes Influenced $45M in retained and repeat revenue through executive business reviews and ROI-driven storytelling Designed and operationalized digital health scoring models using adoption metrics and risk indicators Launched new digital service offerings, enabling $2M in incremental top-line growth Supported global stakeholder groups of 30–40+ executives per account

Technical Team Lead at Ecolab, Apr 2016 - Dec 2019 · 3 yrs 9 mos, Pune Area, India, Customer success and operations leader focused on service excellence, scalability, and people leadership. Improved customer SLAs by 85% through data-driven scheduling and workflow optimization Scaled operations to support customer growth without proportional headcount increase Developed and coached 4 new people managers through structured performance and succession planning Partnered with Product, IT, and Analytics to align roadmaps with measurable customer outcomes

Shift Production Officer at Gharda chemicals ltd., Sep 2011 - Mar 2012 · 7 mos, On-site, Managed production schedules, quality standards, and safety compliance Led workforce planning, maintenance coordination, and operational reporting

Education

Digital Leader’s Growth Collective, Digital Growth Leadership, Indian Institute of Management Bangalore (IIM Bangalore)

Master of Business Administration - MBA, Marketing Management, SVKM's Narsee Monjee Institute of Management Studies (NMIMS)