About
Hi there! I am Akhter. Experienced in the IT, Hospitality and Entertainment Industry. Skilled in Salesforce, Time Management, Communication and Teamwork. Strong support professional with a Bachelor of Business Administration - BBA focused in Business Administration and Management, from Surana College Bangalore University. Domain: Life Sciences and Pharmaceutical Industry. •A Salesforce Certified professional with over 4 plus years of experience working with Salesforce Health Cloud and Service Cloud applications. •Strong hands-on experience in Salesforce administration and configuration. •Experience working with Custom Objects, various field types, and object relationships in Salesforce. •Proficient in configuring Profiles, Permission Sets, and enforcing Field-Level Security to ensure proper data access control. •Over 3.5 plus years of experience in client-facing roles, working with global clients across the US, Europe, Mexico, and Japan. •Experienced in utilizing Custom Settings, Custom Labels and Custom Metadata Types to support configurable and scalable Salesforce solutions. •Proficient in designing and managing Record Types, Page Layouts, Custom Buttons, and Validation Rules to support business requirements. •Experienced in building custom reports and dashboards to provide actionable insights and track key business metrics. •Hands-on experience in building Flows and working with the fundamentals of Apex Classes and Apex Triggers. •Experience in executing basic Salesforce testing, including functionality validation and issue identification. •Familiar with the fundamental concepts and processes of the Agentforce domain. • Familiar with Copado and its basic functionalities for Salesforce release management. Tools & Platforms: • Salesforce Lightning & Classic • Salesforce Inspector (Data Management) • Workbench • Jira • ServiceNow • Copado
Work experience
Software Engineer at Accenture, Dec 2024 - Present · 1 yr 11 mos, Bengaluru, Karnataka, India, 1. Worked in a Salesforce Subject Matter Expert (SME) role. 2. 1.5 years of client facing work experience with US, Europe, Japan and Mexico clients.
Associate Software Engineer at Accenture, Dec 2022 - Nov 2024 · 2 yrs, Bengaluru, Working as a Salesforce Admin / Developer.
Flight Attendant at Vistara - TATA SIA Airlines Ltd., Oct 2021 - Dec 2021 · 3 mos, India
Hospitality Leader at Hashtag Hospitality, May 2021 - Sep 2021 · 5 mos, Kolkata, West Bengal, India
Ticketing Supervisor at BookMyShow, Sep 2013 - Nov 2022 · 9 yrs 3 mos, India, 1. Organising manpower (Right people at right place) and handling all the ground level operations during events. 2. Supervising/Monitoring all the gate entrances during the events for the smooth functioning and proper crowd movement.
