Headline

Operations Manager | Driving Efficiency & Growth at Dalvkot

About

Operations and supply chain leader with 30+ years of experience driving strategic transformation, P&L accountability, and organisational performance across defence, e-commerce, and large-scale fulfilment environments. Proven record of converting operational complexity into measurable business outcomes — from ₹6 Cr in recovered government assets to double-digit cost reductions across logistics and warehousing functions. Skilled at translating senior leadership priorities into executable strategy, managing cross-functional teams of 150+, and building the systems and SOPs that scale an organisation’s operational capability. Seeking to bring this strategic and execution-grade leadership to a senior management role spanning operations, general management, or business consulting.

Location

Bengaluru

AI stack

claude

gemini

grok

OpenAI Playground

Work experience

Operations Manager at Dalvkot Utility Enterprises Private Limited, Aug 2023 - Present · 3 yrs 3 mos, Bangalore Urban, Owns the full operational P&L for a growth-stage e-commerce business — driving strategic change across warehousing, inventory, last-mile logistics, and a 30+ member team — with direct accountability for cost, quality, and customer experience outcomes. • ₹55 Cr in annual operating costs brought under strategic control by renegotiating carrier contracts and redesigning order-picking workflows — delivering a 25% reduction in shipping costs and 18% reduction in labour costs within 12 months of taking ownership. • 35% increase in storage capacity and 22% faster order fulfilment cycle achieved by leading an organisational transformation of warehouse layout — redesigning bin systems, staffing models, and throughput workflows without incremental capital expenditure. • 25% reduction in stockouts and 19% improvement in inventory accuracy delivered by designing and implementing a real-time Inventory Management System — replacing manual processes and enabling data-driven procurement and replenishment decisions. • 24% improvement in customer satisfaction scores driven by instituting an end-to-end quality control framework — embedding accountability checkpoints at every fulfilment stage and reducing product defect rates by 19%. • 28% reduction in workplace incidents achieved by developing and rolling out a company-wide Safety Training Programme — building a safety-first culture and ensuring 100% regulatory compliance across all operational teams.

Operations Team Lead at Amazon, May 2021 - Jan 2023 · 1 yr 9 mos, Bengaluru, Led high-velocity inbound and outbound operations at one of India’s largest fulfilment networks — managing a cross-functional team of 150+ associates and consistently setting performance benchmarks across the national Amazon network. • National benchmark set across all Amazon Receive Centres in India by processing 552K units in a single shift — achieved through restructured task allocation, tightened FIFO compliance, and sustained 100% prep accuracy for fragile and liquid goods. • 100% on-time Prime fulfilment commitments delivered by processing 215K outbound units per shift with zero quality escapes, while scheduling and clearing 70 ISA vehicles per shift at 100% FIFO scan accuracy — sustained through real-time workforce monitoring and bottleneck resolution. • Team productivity improved by 15% and error rates reduced by 8% by designing structured training programmes covering KPIs, quality metrics, damage reduction, and workplace safety — building associate capability for autonomous performance with minimal oversight.

Deputy Manager - Warehouse & Inventory at DRDO, Ministry of Defence, Govt. of India, Mar 2018 - Apr 2021 · 3 yrs 2 mos, Bengaluru, Provided strategic leadership over warehousing, inventory control, and procurement for a critical national defence research establishment — recovering significant government assets, driving process transformation, and building long-term organisational capability. • ₹6 Cr in dormant government assets recovered by conducting a comprehensive inventory audit and bringing previously untracked stock on charge — strengthening balance-sheet integrity and eliminating the risk of repeat procurement losses. • 20% increase in warehouse utilisation delivered by conceptualising and executing a Racks & Bin rationalisation programme — enabling higher throughput within the existing footprint without additional capital investment. • 15% reduction in annual man-hours achieved by redesigning inbound receiving workflows — cutting per-cycle processing time by 30 minutes and eliminating non-value-adding steps embedded in legacy SOPs. • Organisational capability transformation led by authoring a new Training Manual and Standard Operating Procedures — mentoring subordinates in technical and professional competencies to support departmental readiness and career growth.

Senior Logistics & Supply Chain leader at Indian Air Force, Feb 1995 - Feb 2018 · 23 yrs 1 mo, India, 23-year career managing end-to-end logistics, procurement, and supply chain strategy across multiple air bases and squadrons nationwide — overseeing assets worth ₹500 Cr+, leading multi-disciplinary teams, and reporting directly to senior command leadership under mission-critical operating conditions. • ₹5 million in cost avoidance delivered to the Government of India through strategic stakeholder management and proactive liaison during customs clearance of high-value Air Force equipment — recognised with a commendation from the Air Officer Commanding (FY 2011–12). • Multi-site operational readiness maintained across Pan India bases by translating strategic command priorities into actionable logistics and supply chain plans — coordinating procurement, transport, and engineering functions across multiple active squadrons simultaneously. • New base and squadron establishments launched end-to-end — leading cross-functional teams across procurement, transport, and engineering to deliver full operational capability on time and within budget. • Nationally adopted SOP developed for rubberised goods storage, while managing the full ₹500 Cr+ asset lifecycle through ERP and Inventory Management Systems across multiple commands — with full audit compliance throughout.

Education

Master of Business Administration - MBA, Production and Operations, Amity University, noida

Master's degree, English Language and Literature/Letters, K.K. Wagh Senior College Nashik