---
title: "Akhilesh R. - Customer Success Manager in India | Tal"
description: "Meet Akhilesh R., High velocity Generalist | Program Manager & Customer Success Leader | B2B SaaS | Fintech | CRM Implementation based in India. AI stack includes claude, elevenlabs, and lovable."
image: "https://tal.club/meet/akhilesh-r/share-image"
---

# Akhilesh R\. on Tal

## Headline

High velocity Generalist \| Program Manager & Customer Success Leader \| B2B SaaS \| Fintech \| CRM Implementation

## About

I help B2B SaaS and fintech companies turn complex implementations into smooth, adopted, revenue\-generating products\. Over 8 years, I've led end\-to\-end implementations, customer success programmes, and cross\-functional projects across fintech, lending, and payments at companies like Vymo, Cashfree Payments, and Fi Money\. What that looks like in practice: \- $1\.75M ARR enterprise portfolio with 100% renewals \- CRM implementation \(Salesforce\) that cut onboarding timelines by 40% \- Collections workflow rollout for enterprise banking clients with 30% upsell growth \- Omnichannel CX launch with CSAT of 4\.2, delivered on time across product, ops, and support teams I work at the intersection of product, operations, and customer success — translating business requirements into operational realities, and keeping enterprise clients engaged through every phase of the journey\. 𝗪𝗵𝗮𝘁 𝗜 𝗯𝗿𝗶𝗻𝗴: • Implementation & project management \(Agile, Scrum, CSM certified\) • CRM platforms: Salesforce, Freshdesk, Vtiger • SOP design, process optimisation, and customer onboarding • Enterprise account management across EMEA, NAMER, and now SEA 𝗪𝗵𝗲𝗿𝗲 𝗜'𝗺 𝗵𝗲𝗮𝗱𝗲𝗱: I'm actively looking to bring this experience to Southeast Asia — specifically Jakarta — or to a remote\-first team that works with high\-growth B2B SaaS or fintech products\. Indonesia's tech ecosystem \(particularly fintech infrastructure and enterprise SaaS\) is where I see the most exciting work happening right now\.

## Location

India

## AI stack

claude

elevenlabs

lovable

openai

## Work experience

Customer Success Manager at Vymo, Jun 2025 \- Present · 1 yr 5 mos, On\-site

Product Launch Manager at Vymo, May 2024 \- Present · 2 yrs 6 mos, Hybrid

Member at RevOps Co\-op, Jan 2024 \- Present · 2 yrs 10 mos, The RevOps Co\-Op is a community built to serve its members through on\-demand expertise, best practice content, educational opportunities, and networking events\. All go\-to\-market operations professionals are welcome \- from marketing to customer success and everything in between\. Join us and grow as a RevOps Pro 🚀

Process Excellence at Fi, Mar 2023 \- Nov 2023 · 9 mos, Greater Bengaluru Area

Program Manager at zenda, Jul 2022 \- Mar 2023 · 9 mos, Remote

Sales Operations Manager at Cashfree, Jul 2021 \- Jun 2022 · 1 yr, Hybrid

Manager of Customer Success at Cashfree, Feb 2020 \- Jun 2021 · 1 yr 5 mos, Bengaluru, Karnataka, India

## Education

Product Management, PM School by NextLeap

Post Graduate Diploma, Business Administration, Management and Operations, All India Management Association \(AIMA\)

[View the original profile](https://tal.club/meet/akhilesh-r)

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