Headline

High velocity Generalist | Program Manager & Customer Success Leader | B2B SaaS | Fintech | CRM Implementation

About

I help B2B SaaS and fintech companies turn complex implementations into smooth, adopted, revenue-generating products. Over 8 years, I've led end-to-end implementations, customer success programmes, and cross-functional projects across fintech, lending, and payments at companies like Vymo, Cashfree Payments, and Fi Money. What that looks like in practice: - $1.75M ARR enterprise portfolio with 100% renewals - CRM implementation (Salesforce) that cut onboarding timelines by 40% - Collections workflow rollout for enterprise banking clients with 30% upsell growth - Omnichannel CX launch with CSAT of 4.2, delivered on time across product, ops, and support teams I work at the intersection of product, operations, and customer success — translating business requirements into operational realities, and keeping enterprise clients engaged through every phase of the journey. 𝗪𝗵𝗮𝘁 𝗜 𝗯𝗿𝗶𝗻𝗴: • Implementation & project management (Agile, Scrum, CSM certified) • CRM platforms: Salesforce, Freshdesk, Vtiger • SOP design, process optimisation, and customer onboarding • Enterprise account management across EMEA, NAMER, and now SEA 𝗪𝗵𝗲𝗿𝗲 𝗜'𝗺 𝗵𝗲𝗮𝗱𝗲𝗱: I'm actively looking to bring this experience to Southeast Asia — specifically Jakarta — or to a remote-first team that works with high-growth B2B SaaS or fintech products. Indonesia's tech ecosystem (particularly fintech infrastructure and enterprise SaaS) is where I see the most exciting work happening right now.

Location

India

AI stack

claude

elevenlabs

lovable

openai

Work experience

Customer Success Manager at Vymo, Jun 2025 - Present · 1 yr 5 mos, On-site

Product Launch Manager at Vymo, May 2024 - Present · 2 yrs 6 mos, Hybrid

Member at RevOps Co-op, Jan 2024 - Present · 2 yrs 10 mos, The RevOps Co-Op is a community built to serve its members through on-demand expertise, best practice content, educational opportunities, and networking events. All go-to-market operations professionals are welcome - from marketing to customer success and everything in between. Join us and grow as a RevOps Pro 🚀

Process Excellence at Fi, Mar 2023 - Nov 2023 · 9 mos, Greater Bengaluru Area

Program Manager at zenda, Jul 2022 - Mar 2023 · 9 mos, Remote

Sales Operations Manager at Cashfree, Jul 2021 - Jun 2022 · 1 yr, Hybrid

Manager of Customer Success at Cashfree, Feb 2020 - Jun 2021 · 1 yr 5 mos, Bengaluru, Karnataka, India

Education

Product Management, PM School by NextLeap

Post Graduate Diploma, Business Administration, Management and Operations, All India Management Association (AIMA)