Headline

Principal Product Manager at Multiplier

About

With over 13 years of professional experience, I currently serve as a Staff Product Manager at Walmart Global Tech India, leading the order management platform for Walmart Canada’s e-commerce and grocery verticals. My work focuses on ensuring seamless customer experiences through efficient handling of invoicing, payments, returns, refunds, and communications, in collaboration with cross-functional teams. My core competencies include strategic roadmaps, leadership, and design thinking, which I leverage to align technology solutions with business objectives. Passionate about solving complex challenges, I am dedicated to delivering impactful solutions that enhance operational efficiency and empower teams to drive growth.

Location

Bengaluru

AI stack

claude code

claude

gemini

Work experience

Principal Product Manager at Multiplier, Aug 2026 - Present · 1 mo, Bengaluru, Karnataka, India

Staff Product Manager at Walmart Global Tech India, Aug 2024 - Jul 2026 · 2 yrs, Bangalore Urban, Karnataka, India

Senior Product Manager at Walmart Global Tech India, Jan 2022 - Jul 2024 · 2 yrs 7 mos, Bangalore Urban, Karnataka, India, Leading the order management platform which caters to order lifecycle post-purchase for Ecommerce and Grocery verticals for Walmart Canada. Working in collaboration with Tech and Business to ensure a platform is developed to handle all customer touch points like invoicing, payments, returns, refunds and communications.

Senior Product Manager at Acko, Sep 2020 - Jul 2021 · 11 mos

Product Manager 2 at Acko, Oct 2019 - Aug 2020 · 11 mos, Bengaluru, Karnataka, India

Product Manager at Acko, Nov 2017 - Sep 2019 · 1 yr 11 mos, India, Building innovative microinsurance products at Acko, a fintech startup looking to disrupt the insurance market in India. - Heading the product for the business division generating more than 100Cr+ of the gross annual premium - Managing the current load of over 1.2Mn policies issued each day - Managed integrations with more than 25+ partners (Ola, redBus, Goibibo, Zomato etc.) to offer use case-based micro insurances to the customers of the partner platform - Catered to more than 3mn+ unique customers to manage the purchase and post-purchase processes - Conceptualized and implemented completely paperless online claims flow in order to settle all types of claims within 10 days of the request. - Build systems and processes to seamlessly process the service requests and sell microinsurance with a new partner within 3 weeks

Product and Growth at Haptik, Sep 2016 - Jul 2017 · 11 mos, Mumbai, Maharashtra, India, As a Product manager, I headed 3 verticals : Recharge, Movies and Home services. Own the Product vision, Product road map, revenue generation of the channels and monitored product performance through relevant KPI’s to make improvements. Build internal tools, setup new processes, streamlined existing ones to enhance the user experience. - Reduced the overall resolution time by 30%; resulting in overall increase in number of chats. - Increased the automation by: Movies: 20%, Recharge: 25%, Home services: 15%. - Conversion rate increased by: Movies: 65%, Recharge: 70%, Home services: 40%. - Increased return rate in transactions by: Movies: 50%, Recharge: 50%, Home services: 20% Build Electricity and DTH bill payments features as an addition in the existing recharge product. - Managed partnerships, API integrations, established process for escalation, reconciliation and payouts, operations training and prepared a go-to market strategy for the launch. Responsible for complete user retention for the entire Haptik app. Made continuous improvement in KPI's like DAU, MAU, Transactions, transacting users, GMV, 1-Day, 1-Week and 1-Month retention. - Created chatbots for conducting mass campaigns and various contests resulting in 25% increase in monthly return rate of dormant users. - Responsible for the incentives, transactions, GMV for Haptik; resulted in a 30% month on month increase in GMV without spending more incentives. - Established processes in collaboration with user acquisition team to improve Onboarding experience of new users for better top of the funnel conversion. - Analysed user journey to configure contextual pushes and automated triggers for reengagement activities, resulting in 20% increase in weekly retention. - Setup process with BI team to regularly monitor offers, expired and redeemed cashback from Haptik wallet to increase LTV of users and frequency of usage of the app.

Product and Operations at Taskbob, Jun 2015 - Aug 2016 · 1 yr 3 mos, Mumbai Area, India, Leading categories to enhance processes, standardization in services and optimization in operations 1. Defined process for onboarding supply in close coordination with technology team. Ensured implementation and digitization of records reducing the turnaround time for supply addition 2. Standardization- Improved rate cards, defined what to be done in a particular service and escalation matrix for effective grievance handling 3. Conceptualized and implemented supplier side android application, working with technology team to reduce the load of call center and ease operations 4. Integrated features like rating of servicemen and helper helpline to actively track quality and problems faced by service providers

Education

Bachelor's Degree, Metallurgical Engineering and Materials Science, Indian Institute of Technology, Bombay

Higher Secondary School, Modern School, Kota