Akhil Pillai profile photo 2 on Tal
Akhil Pillai profile photo 1 on Tal
Akhil Pillai profile photo 2 on Tal
Akhil Pillai profile photo 1 on Tal

Akhil Pillai

Content Design | AI-Driven Content Strategy | Customer Experience | Distinguished Toastmaster

Bengaluru

10+ years of work experience

Expedia Group
Sep 20261 moPresent

Bengaluru

Verizon
Feb 20251 yr 6 mosJul 2026

Bengaluru, Pune

- Leading the Content Design & Strategy team at Verizon
EPAM Systems
Sep 20246 mosFeb 2025

Pune, Maharashtra, India

- Led the content strategy vertical at EPAM, supporting the Expedia Group’s Insurtech team as a UX writer and strategist. - Worked across key workstreams like Post Purchase, Checkout, and Vrbo, contributing to critical initiatives such as priming, social proofing, CKO optimisation, benefits messaging, reconsider flows, trip protection touchpoints, and car price effectiveness. - My work spanned UX writing, content strategy, and information architecture, with a strong focus on delivering user-centric, compliant content. - Played a key role in onboarding, mentoring, and collaborating with cross-functional stakeholders to ensure consistency and impact across the experience.
EPAM Systems
Jan 20249 mosSep 2024

Pune, Maharashtra, India

Multiple Companies
Jul 20237 mosJan 2024

Pune and Hyderabad

Western Union
Sep 202211 mosJul 2023

Pune, Maharashtra, India

Western Union
Jan 20211 yr 9 mosSep 2022

Pune, Maharashtra, India

- Creating easy-to-consume content for Western Union’s digital platforms. - Enhancing customer experience using microcopies.
Bajaj Finserv
Jun 20191 yr 7 mosDec 2020

Pune, Maharashtra, India

- Orchestrating digital content strategies across all online platforms. - Driving traffic and engagement that translated to sales and brand promotion. - Measuring the results of marketing activity to inform future marketing campaigns. - Managing a content marketing budget and multiple creative agencies and resources. - Designing and implementing creative marketing strategies to disseminate content.
CDK Global
Dec 20153 y 5 moMay 2019

Pune

Akhil’s AI Stack

claude code
claude code
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claude
gemini
gemini
lovable
lovable
notebooklm
notebooklm
openai
openai

Education

Brihan Maharashtra College of commerce

Master of Computer Applications (MCA), Computer Programming, Specific Applications

Brihan Maharashtra College of commerce

Brihan Maharashtra College of commerce

Bachelor's degree, computer application

Brihan Maharashtra College of commerce

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Headline

Content Design | AI-Driven Content Strategy | Customer Experience | Distinguished Toastmaster

About

I believe great content isn’t just written - it’s designed. I bring structured yet innovative approaches to solving complex problems, ensuring that every piece of content enhances the user experience. At the heart of my work are three pillars: People, Process, and Innovation. I focus on building strong teams, streamlining workflows, and driving meaningful change through content strategy. Over the years, I’ve led content initiatives that shape end-to-end user journeys, ensuring clarity, inclusivity, and impact at every touchpoint. Whether it’s UX writing, content strategy, or experience design, my focus is on making content work smarter, for businesses and users alike.

Location

Bengaluru

AI stack

claude code

claude

gemini

lovable

notebooklm

openai

Work experience

Content Designer at Expedia Group, Sep 2026 - Present · 1 mo, Bengaluru

Senior Manager - Content Design & Strategy at Verizon, Feb 2025 - Jul 2026 · 1 yr 6 mos, Bengaluru, Pune, - Leading the Content Design & Strategy team at Verizon

Lead Content designer at EPAM Systems, Sep 2024 - Feb 2025 · 6 mos, Pune, Maharashtra, India, - Led the content strategy vertical at EPAM, supporting the Expedia Group’s Insurtech team as a UX writer and strategist. - Worked across key workstreams like Post Purchase, Checkout, and Vrbo, contributing to critical initiatives such as priming, social proofing, CKO optimisation, benefits messaging, reconsider flows, trip protection touchpoints, and car price effectiveness. - My work spanned UX writing, content strategy, and information architecture, with a strong focus on delivering user-centric, compliant content. - Played a key role in onboarding, mentoring, and collaborating with cross-functional stakeholders to ensure consistency and impact across the experience.

Senior Content Designer at EPAM Systems, Jan 2024 - Sep 2024 · 9 mos, Pune, Maharashtra, India

Consultant - Content Design and Strategy at Multiple Companies, Jul 2023 - Jan 2024 · 7 mos, Pune and Hyderabad

Assistant Manager - UX Writing at Western Union, Sep 2022 - Jul 2023 · 11 mos, Pune, Maharashtra, India

Senior UX Writer - Alternative Channels Content at Western Union, Jan 2021 - Sep 2022 · 1 yr 9 mos, Pune, Maharashtra, India, - Creating easy-to-consume content for Western Union’s digital platforms. - Enhancing customer experience using microcopies.

Senior Unit Manager - Digital Content at Bajaj Finserv, Jun 2019 - Dec 2020 · 1 yr 7 mos, Pune, Maharashtra, India, - Orchestrating digital content strategies across all online platforms. - Driving traffic and engagement that translated to sales and brand promotion. - Measuring the results of marketing activity to inform future marketing campaigns. - Managing a content marketing budget and multiple creative agencies and resources. - Designing and implementing creative marketing strategies to disseminate content.

Analyst at CDK Global, Dec 2015 - May 2019 · 3 y 5 mo, Pune

Education

Master of Computer Applications (MCA), Computer Programming, Specific Applications, Brihan Maharashtra College of commerce

Bachelor's degree, computer application, Brihan Maharashtra College of commerce

Public links

akhilpillai.in: https://www.akhilpillai.in/