Headline

Building & Scaling UX Teams | B2B SaaS | AI Products | Chatbots

About

Design manager with 10+ years of experience leading teams and delivering products across B2B SaaS, AI, and enterprise platforms. I've progressed from hands-on UX designer to managing cross-functional design teams, owning the full design lifecycle from discovery to delivery. I combine user research, data insights, and business strategy to make informed design decisions that move metrics, not just pixels. At Birdeye, I lead product design across customer-facing platforms. Previously at Phenom, I grew from IC to manager, leading chatbot and scheduling products used by enterprise customers globally. What I bring to the table: → Team leadership & designer mentorship → End-to-end product ownership in complex SaaS → AI & conversational UX (chatbots, scheduling) → Translating business goals into design strategy → Stakeholder communication & design advocacy Always looking to connect with product leaders, designers, and teams building meaningful digital experiences.

Location

Hyderabad

AI stack

cursor

opencode

Work experience

Manager, Product Design at Birdeye, Apr 2024 - Present · 2 yrs 5 mos, Leading product design for Birdeye's core platform, managing a team of designers across multiple product lines. Responsible for design strategy, team growth, and delivering intuitive experiences for 100,000+ business customers. → Managing and mentoring a team of designers → Partnering with Product and Engineering leadership on roadmap and design direction → Establishing design processes and standards across the org

Staff Product Designer at Birdeye, Aug 2023 - Mar 2024 · 8 mos, After a successful stint at Phenom leading design efforts, more as a people manager, shifting gears to a more hands on design role for leading insights, reporting, platform & integration products at Birdeye.

Member, Board of Studies at MIT Institute of Design, Oct 2022 - Oct 2024 · 2 yrs 1 mo, Pune City, Maharashtra, India

Manager, Product Experience | Chatbots & Scheduling at Phenom, Feb 2022 - Aug 2023 · 1 yr 7 mos, Hyderabad, Telangana, India, Led design for Phenom's Chatbot & Scheduling products, growing from UX Designer to People Manager within the same organization over 6 years. Played a key role in scaling the chatbot business unit from 0 to $10M in revenue — contributing through design strategy, user research, and continuous product iteration. → Progressed from IC designer to managing and mentoring a team of designers → Owned end-to-end design for chatbot and scheduling products used by enterprise clients → Partnered with Product, Engineering, and Sales to align design with business outcomes → Used data and user feedback to drive conversion improvements and customer satisfaction → Established design processes and practices within the product team

Product UX Lead | Chatbots & Scheduling at Phenom, Jul 2020 - Feb 2022 · 1 yr 8 mos, Hyderabad, Telangana, India

Senior User Experience Designer | Chatbots at Phenom, Mar 2019 - Jul 2020 · 1 yr 5 mos, Hyderabad, Telangana, India

Sr. UI/UX Designer at GrabOn, Aug 2016 - Jul 2017 · 1 yr, Hyderabad, Telangana, India, Worked on usability , interface, interaction and thus experience for Grabon , Bestpriceon & Happysale

Design Intern at Adobe, Feb 2016 - Jul 2016 · 6 mos, Bengaluru Area, India, Worked on mobile/tablet version for Photoshop elements suite

Education

Master’s Degree, User Experience Design, MIT Institute of Design

Bachelor’s Degree, Electrical, Electronics and Communications Engineering, University of Mumbai