Headline

Program Manager @ GoKwik

About

Program Manager and Customer Success Leader with 6+ years in fintech and SAAS. Led integrations at Simpl for enterprises and D2C cutting timelines by 25%. Achieved 120% NRR at LeadSquared; 102% TPV retention at PhonePe.

Location

Bangalore Urban

Work experience

Program Manager - Integrations at GoKwik, Nov 2025 - Present · 1 yr 1 mo, Bangalore Urban, Karnataka, India, - Leading program for custom, shopify and woocommerce integrations for checkout product at GoKwik. Any brand that goes live - tunnels through my AI automations and funnel. - AI first initiatives - building internal/external AI tools and agents that helps boost the productivity of product, pre-sales and integration teams. - Program managing sales and CSM teams from integration and pipeline building perspective.

Senior Program Manager - Integrations at Simpl, Apr 2025 - Oct 2025 · 7 mos, Bangalore Urban, Karnataka, India, Led end-to-end merchant and partner integrations for Simpl (came in for a marathon but RBI had some other plans - https://timesofindia.indiatimes.com/business/india-business/rbi-cracks-down-on-buy-now-pay-later/articleshow/124202397.cms)

Senior Team Leader - Account Management (Payment Gateway Business) at PhonePe, Nov 2023 - Apr 2025 · 1 yr 6 mos, Bangalore Urban, Karnataka, India, - Did PG sales for about 6 months : to learn about market, customer, payments technology and honestly to scratch an itch of sales I had for a long time. (led 25 people team to achieve daily and monthly quota, the speed here is nothing compared in industry, 2 deals per person per day) - Led a team of 20 KAMs and AMs focussing on Total Payment Volume Growth - Managed the onboarding and integration pipeline of high value merchants

Manager - Customer Success at LeadSquared, Jan 2022 - Oct 2023 · 1 yr 10 mos, Bangalore Urban, Karnataka, India, Managed 900+ SMB accounts with a team of 20+ people focussing on NRR growth, upselling and churn reduction

Customer Success Manager IC (Key Accounts) at LeadSquared, Jan 2021 - Dec 2021 · 1 yr, Bangalore Urban, Karnataka, India, Managed 10 Key and 35 SMB accounts, achieving adoption, renewals and revenue goals.

Team Lead - Sales Development (ASEAN) at LeadSquared, Jan 2020 - Dec 2020 · 1 yr, Bangalore Urban, Karnataka, India, Managed a team of 8 SDRs (6 India + 2 APAC)

Partnerships and Field Sales Intern at ClearTax India, Apr 2018 - Jul 2018 · 4 mos, Bengaluru Area, India, GST software field sales in Bangalore and Delhi

Education

Bachelor's degree, Civil Engineering, Vellore Institute of Technology