Headline

Team leader at Sutherland Global Services, Kochi

About

BTech graduate with alot of passion towards working for companies in which my brilliance and skills can be fully utilised rather than just for salary getting paid. Likes to learn more each second as I'm a perfect perfectionist who likes to take ownership of the job at hand while working with passion to goal completion till the full stop level. Completed BTech with 2015-19 batch with a score of 15 back papers during pass out. Worked nonstop thereafter with Airtel initially and then Sutherland to lift my family out of an immense financial crisis due to some family business burdens which occured during my 3rd and 4th year of BTech. Completed 13 out of 15 back papers in a single try writing 5 exams stright from Monday to Friday in a strech which contributes to my immense confidence that I can make it happen no matter how difficult the allotted work can be. Rose to TL position at Sutherland and found leading a team of 24 associates to meet demanding service levels, a piece of cake. Loves to work in teams, and finds it easy to rise to leadership all the while being friends with the team members. Professional at persuing people into following me as long as I believe I'm doing the right thing. Also good at teaching and explaining stuff to the team once I get a clear idea about anything, be it monthly performance expectations of the team or even during a hot discussion on what's behind the event horizon. Finds it satisfying in challenging myself on a daily basis and if you are searching for someone to do the same job continuously over and over again for years, please know that I'm fed up of such positions at Sutherland, and I'm much more useful in playing more challenging roles in which my brilliance and skill set can be utilised for the betterment of human society rather than being a humanoid robot which will have to do the same thing over and over as it doesn't require human intelligence. Hit me up with a job in which I can work with professionals and build my engineering carrer while fulfilling the organisation's vision at the same time - a win-win situation for me and the company all the while my brilliance and skills are used for betterment of human society.

Location

Aluva

AI stack

gemini

ChatGPT

Microsoft Copilot

Work experience

Customer Service Associate at [24]7.ai, Jul 2026 - Present · 2 mo, Bangaluru, Karnataka, Continuing customer support role to live my life until I'm placed as an engineer.

TL for Seller Support Associates of US and CA marketplaces at Sutherland, Sep 2019 - Sep 2025 · 6 yrs 1 mo, Kochi, India, Managed a team of 24 which drafts replies for emails and chats from sellers of US and CA to Amazon regarding their sales and products. All emails our team sends are received at seller end as Amazon emails.

Sales Executive at airtel, Jul 2019 - Aug 2019 · 2 mos, Kochi, India

Education

Bachelor of Technology (B.Tech.), Electronics and Communication Engineering, College of Engineering, Adoor

Computer Science, De Paul EMHSS, Angamaly