Managed 200+ monthly FBA investigation cases end-to-end — covering losses, receiving discrepancies, transfers, and inventory adjustments — maintaining 98%+ accuracy consistently Identified and recovered high-value reimbursement funds by reconciling FBA inventory reports and building evidence-based cases aligned with Amazon reimbursement policy Identified and recovered high-value reimbursement funds by reconciling FBA inventory reports and building evidence-based cases aligned with Amazon reimbursement policy Maintained audit-ready documentation standards across 200+ monthly cases, ensuring consistent, well-reasoned outcomes under compliance and quality benchmarks Trained and guided newer team members on investigation workflows, FBA policy application, and documentation standards — supporting team accuracy and onboarding efficiency Audited seller-submitted Cost Price Update Requests — reviewing supporting documentation to process accurate approvals or rejections in line with Amazon reimbursement policy, minimizing risk of incorrect payouts Detected recurring system-level discrepancies affecting seller inventory and balances, flagging patterns that informed policy-level corrective action Identified recurring system-level discrepancies across high-volume caseloads, flagging operational patterns that informed process-level corrective action and policy enforcement Contributed to team-level process discussions on investigation workflows, documentation standards, and policy application — supporting consistency across the broader operations team