Headline

CSPO® Certified Product & Program Manager | Specialization in Process Optimization, Digital Solutions & Team Leadership | Ex-ICICI Bank | IIM Kashipur

About

As a CSPO®-certified Product and Program Manager with a proven track record across FinTech, Banking, and IT services, I thrive at the intersection of business strategy, technology, and operational excellence. At ICICI Bank, I led digital payment projects that increased revenue by 18% and reduced turnaround time by 20% through process and technology collaboration. At Tech Mahindra, my work in sales cycle optimization prevented ₹700 Cr in quarterly revenue leakage and drove 12% non-linear revenue growth. I’m passionate about transforming complex business challenges into scalable, customer-centric digital solutions. My expertise spans process transformation, cross-functional team leadership, and data-driven decision-making. With a strong foundation from IIM Kashipur and global exposure at Aalborg University, I bring both analytical rigor and a growth mindset to every initiative. Let’s connect if you’re interested in digital transformation, operational excellence, or building high-impact teams in FinTech and beyond!

Location

India

AI stack

llava

Amazon Q Developer

Vercel AI SDK

Work experience

Product Manager - Enterprise AI & Data(Client Onsite) at KPMG, Jul 2025 - Present · 1 yr 4 mos, • Spearhead the development of Al-powered Procurement products, defining product vision and roadmap to address complex client challenges in risk management and supplier intelligence • Lead cross-functional teams of data scientists and engineers to build ML models that improved forecasting accuracy by 25% and reduced false positives in fraud detection by 30% • Drive change management initiatives by creating comprehensive training programs and communication strategies, resulting in 90% user adoption • Establish key performance indicators (KPIs) and monitoring frameworks to track AI model performance, enabling data-driven product iterations that increased client satisfaction scores by 15 points

AVP Sales at Collegedunia, Sep 2024 - Feb 2025 · 6 mos, ​​Developed and implemented state-specific sales strategies, consistently exceeding monthly and quarterly targets for new client acquisition Led competitor analysis and benchmarking, identifying key insights that improved regional sales performance and market share Managed P&L responsibilities, optimizing revenue and minimizing expenditures while overseeing cross-functional teams to achieve sales goals.

Product Manager at ICICI Bank, Feb 2022 - Aug 2024 · 2 yrs 7 mos, Mumbai, Maharashtra, India, • Led the full lifecycle of Several iDigipay (Government Banking Payment Application) projects from conception to scaling, overseeing project implementation, issue resolution, performance monitoring,, resulting in a 18% increase in revenue • Managed SOPs, quality and servicing metrics for iDigipay, achieving a 20% reduction in TAT by proactively collaborating with Business, Operations, and Technology teams to continuously improve processes • Developed end-to-end digital processes, enhancing customer service and brand experience, which increased product penetration by 20%, reduced attrition by 15% • Collaborated with Technology teams to articulate business requirements, create Business Requirement Documents (BRDs), oversee development, and conduct end-to end testing, ensuring a 100% successful release in UAT

Senior Business Associate (Program Manager) at Tech Mahindra, Dec 2020 - Jan 2022 · 1 yr 2 mos, • Streamlined sales cycle along with establishment of O2C CoE resulting in shorter revenue realization and prevention of Rs 700 Cr per quarter as revenue leakage • Analysed and identified key technologies and regions, leading to the capture of new opportunities that contributed to a 12% increase in non-linear revenue growth. • Optimized and transformed various internal processes F2F(Forecast to fulfilment), FRA (Fraud and Risk analytic), CLM (Contract Lifecycle Management) to shorten timeline, save cost & increase effectiveness and efficiency

Management Trainee at Tech Mahindra, Aug 2020 - Nov 2020 · 4 mos, • Manged Account for the telecommunications client based out of EMEA • New business development through lead generation via tools like LinkedIn, Twitter, ZoomInfo, RocketReach

Digital Marketing Intern at Xoxoday, Apr 2019 - May 2019 · 2 mos, Bengaluru, Karnataka, India, • Managed social media accounts to increase Brand Value through Engaging Posts • Researched and developed algorithms for HR calculators (Lead Magnets) relevant to the products to generate MQL

Education

Master of Business Administration - MBA, Indian Institute of Management Kashipur

M.Sc. in International Business and Economics, Aalborg University