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Akash Tikkiwal

IT Infrastructure & Systems Analyst

Jaipur

4+ years of work experience

Ericsson
Aug 20261 moPresent

Jaipur

Mar 20267 mosPresent

Infrastructure Ownership: Architect, manage, and scale the end-to-end enterprise IT infrastructure leveraging modern containerization (Docker), DevOps pipelines, and multi-cloud solutions. Cloud & Modern Workplace Engineering: Act as primary administrator for Microsoft Azure AD/Entra ID, Intune (MDM/MAM), Microsoft 365, and Google Admin console, ensuring secure identity governance and policy enforcement. ITIL Service Delivery: Drive the resolution of complex L1/L2 incidents, service requests, and technical issues while building custom automation workflows and cross-platform integrations to maximize operations velocity. Lifecycle Asset Management: Engineered and streamlined the complete IT asset management system alongside end-to-end user onboarding and offboarding procedures, reducing provisioning turnaround time. Client-Facing Engagement: Interface directly with global stakeholders and enterprise clients to capture infrastructure requirements, deliver system updates, and maintain strict adherence to operational SLAs.
Evolution Cloud Services (EVOCS)
Mar 20267 mosPresent

Jaipur, Rajasthan, India

Tata Consultancy Services
Jul 20224 yrs 3 mosPresent

Jaipur, Rajasthan, India

Tata Consultancy Services
Jul 20223 yrs 9 mosMar 2026

Hybrid Infrastructure Administration: Spearheaded the governance and performance optimization of multi-site IT environments containing Windows/Ubuntu Servers, AWS/Azure deployments, and Office 365 instances. Automation Scripting: Developed and integrated custom PowerShell scripts, Azure AD Connect sync auditing routines, and Power Automate (Microsoft Flow) logic to eliminate manual reporting efforts. Major Incident Management (MIM): Orchestrated technical recovery bridges and root cause analysis (RCA) loops during high-priority infrastructure outrages, mitigating system downtime for global accounts. Proactive Monitoring Capacity Planning: Monitored infrastructure health metrics utilizing SolarWinds, systematically identifying operational choke points and delivering preventative capacity scaling layouts. Process Optimization Knowledge Engineering: Authored standard operating procedures (SOPs) and technical knowledge base documentation in accordance with ITIL frameworks, cutting down team incident resolution speed. Client Operations Leadership: Facilitated technical status reporting metrics, weekly service review benchmarks, and audit compliance workflows for global clients to sustain delivery trust.
Tata Consultancy Services
Jul 20223 yrs 8 mosFeb 2026

Noida, Uttar Pradesh, India

GitHub
@akash-droid24

Akash’s AI Stack

anthropic apis
anthropic apis
claude
claude
cursor
cursor
gemini
gemini
openai
openai
claudecode
claudecode

Education

Arya college of engineering and it

Bachelor of Technology - BTech

Arya college of engineering and it

20184 yrs2022

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Headline

IT Infrastructure & Systems Analyst

About

I’m an IT professional with over 4 years of experience at Tata Consultancy Services, where I’ve worked at the intersection of cloud operations, automation, and infrastructure management. I thrive on solving complex technical challenges and ensuring systems run efficiently and reliably. Over the years, I’ve developed expertise in AWS, Azure, Terraform, Jenkins, Docker, and Kubernetes, along with strong hands-on experience in server administration, incident management, and process automation. Whether it’s automating manual tasks through Python or PowerShell, optimizing cloud resources, or leading critical incident resolution, I bring a balance of technical skill and calm problem-solving to every situation. What drives me most is continuous learning and impact — using technology to make systems smarter, faster, and more dependable. I’ve been fortunate to receive multiple recognitions at TCS for my work ethic and commitment to excellence, but what truly motivates me is the chance to collaborate, innovate, and deliver real value. Currently, I’m looking to contribute my skills in cloud infrastructure, DevOps, and automation within forward-thinking organizations that value innovation, reliability, and growth.

Location

Jaipur

AI stack

anthropic apis

claude

cursor

gemini

openai

claudecode

Work experience

IT Analyst at Ericsson, Aug 2026 - Present · 1 mo, Jaipur

Information Technology System Analyst at Evolution Cloud Services Ltd. (EVOCS), Mar 2026 - Present · 7 mos, Infrastructure Ownership: Architect, manage, and scale the end-to-end enterprise IT infrastructure leveraging modern containerization (Docker), DevOps pipelines, and multi-cloud solutions. Cloud & Modern Workplace Engineering: Act as primary administrator for Microsoft Azure AD/Entra ID, Intune (MDM/MAM), Microsoft 365, and Google Admin console, ensuring secure identity governance and policy enforcement. ITIL Service Delivery: Drive the resolution of complex L1/L2 incidents, service requests, and technical issues while building custom automation workflows and cross-platform integrations to maximize operations velocity. Lifecycle Asset Management: Engineered and streamlined the complete IT asset management system alongside end-to-end user onboarding and offboarding procedures, reducing provisioning turnaround time. Client-Facing Engagement: Interface directly with global stakeholders and enterprise clients to capture infrastructure requirements, deliver system updates, and maintain strict adherence to operational SLAs.

Information Technology Analyst at Evolution Cloud Services (EVOCS), Mar 2026 - Present · 7 mos, Jaipur, Rajasthan, India

System Engineer at Tata Consultancy Services, Jul 2022 - Present · 4 yrs 3 mos, Jaipur, Rajasthan, India

Analyst at Tata Consultancy Services, Jul 2022 - Mar 2026 · 3 yrs 9 mos, Hybrid Infrastructure Administration: Spearheaded the governance and performance optimization of multi-site IT environments containing Windows/Ubuntu Servers, AWS/Azure deployments, and Office 365 instances. Automation Scripting: Developed and integrated custom PowerShell scripts, Azure AD Connect sync auditing routines, and Power Automate (Microsoft Flow) logic to eliminate manual reporting efforts. Major Incident Management (MIM): Orchestrated technical recovery bridges and root cause analysis (RCA) loops during high-priority infrastructure outrages, mitigating system downtime for global accounts. Proactive Monitoring Capacity Planning: Monitored infrastructure health metrics utilizing SolarWinds, systematically identifying operational choke points and delivering preventative capacity scaling layouts. Process Optimization Knowledge Engineering: Authored standard operating procedures (SOPs) and technical knowledge base documentation in accordance with ITIL frameworks, cutting down team incident resolution speed. Client Operations Leadership: Facilitated technical status reporting metrics, weekly service review benchmarks, and audit compliance workflows for global clients to sustain delivery trust.

System Engineer at Tata Consultancy Services, Jul 2022 - Feb 2026 · 3 yrs 8 mos, Noida, Uttar Pradesh, India

Education

Bachelor of Technology - BTech, Arya college of engineering and it

Public links

github: https://github.com/akash-droid24