Headline

Making Online Customer Experiences AI friendly | Multi Agent GenAI Virtual Assistant | Responsible AI Information Retrieval | Product Builder

About

Innovating the future of Customer Post Purchase Support with Generative AI and Data 🚀 Digitally Transforming Lives | Creative Problem-Solver | Tech Visionary | Innovation Enthusiast Currently innovating and delivering customer solutions powered by Generative AI but at the core of my journey lies a fervent passion: envisioning, building, and delivering technology products that don't just solve problems but transform lives. I'm a firm believer that exceptional leadership isn't just about products—it's about crafting experiences that truly make a difference. They say I have a knack for turning visions into realities, and I thrive on that challenge. Navigating through uncertainty is where I thrive best—launching groundbreaking products, assembling new teams, and crafting strategies that break barriers. I seize every opportunity to learn and contribute, often extending beyond my defined role to add value where it's needed most. Proudly described as a 'Jugaadu,' I bring ideas to life. From diving into diverse technologies spanning AR, VR, React, Angular, and more to mastering online customer experience, Order Management lifecycle, supply chain management, infrastructure devops , I've woven a tapestry of expertise that fuels problem-solving. I firmly believe that crossing technological boundaries simplifies problem-solving. Beyond the digital realm, I'm known for fixing earphones, breathing life into rice bulbs, and crafting innovative artistic creations. Even before the Metaverse dawned, I envisioned virtual laptop stores and Augmented Reality for digital IDs, always seeking the next frontier in tech innovation. Fueling my passion further, I actively mentor and inspire others, partnering with Non Profits to drive social innovation for a brighter, better future. Envisioning products that redefine simplicity and entertainment is my go-to pastime.

Location

Bengaluru

AI stack

antigravity

claude code

cursor

github copilot

langfuse

langgraph

Work experience

Lead AI Product Manager at Curriculum Associates India, Jun 2026 - Present · 2 mo, Bengaluru, - Enabling AI-powered conversational experiences across Curriculum Associates’ core products, serving millions of educators and students. - Partnering with cross-functional teams to design, build, and deliver impactful AI capabilities that enhance teaching and learning. - Accelerating the adoption of AI-enabled product development by establishing best practices, reusable capabilities, and responsible AI principles. - Driving the integration of AI into the product development lifecycle while ensuring solutions are trustworthy, scalable, and aligned with user needs

Lead Product Manager | Senior Advisor at Dell Technologies, Oct 2023 - May 2026 · 2 yrs 8 mos, Leading a team of AI/ML Engineers in the Dell Online Self Service Organization, driving end-to-end AI-driven business outcomes through strategic products, with a specific focus on AI for Professional Services or Post Purchase Customer Experience. - Led post-purchase order support modernization on Dell.com, deflecting thousands of thousands order related support calls through agentic AI architecture – Context Agents, Action Agents, Validation Agents, Decision Agents, Response Generators, Agent Catalogue built on graph working in tandem, and on-prem LLMs — delivering seamless, multilingual support across globe with a promising resolution rate of ~80%. - Architected AIPulse — An in-house Post Purchase Online Experience Management Platform — enabling goal-specific agents powered by hybrid AI/ML and guided workflows. With lower operational complexity, while ensuring configurable, traceable, and transparent AI interactions with a feature for business to configure content, rules for specific deviations and analytics. - Led the implementation of Unified Conversational AI Powered Virtual Assistant for Dell.com’s e-commerce and post-purchase experience, increasing customer adoption for shop, managing accounts and post purchase order and tech support within a single unified Virtual Assistant than multiple VAs across the experience and the traditional human chat. - Designed and delivered scalable Dell First On Prems Virtual Assistant focused on Troubleshooting leveraging Generative AI and Conversational Algorithms, reducing issue resolution time and reduced customer effort - Developed customer-centric Information Retrieval system consolidating ~10k articles and over 300+ videos - Envisioned architectures, leveraging a range of technologies including LLM, RAG, Multimodal Intelligence, Multidimensional Context Stores, prompt optimization tool, Vector databases, and Chunking Optimization tool for enterprise customer facing use cases.

Product Manager | Online CRE at Dell Technologies, Feb 2023 - Dec 2024 · 1 yr 11 mos, Orchestrated online customer return, exchange, and credit tracking capabilities, transforming the digital customer experience. Leveraged Multidimensional data product - Carepulse - to identify gaps, reducing customer agent effort for return label creation by 98% in cases of interlock failure, optimizing operational efficiency. [Patented Framework] - Enabling Returns for commercial customer, providing seamless bulk product returns with an aim of minimizing call volumes, and enhancing self-serve capabilities for commercial users.

Global Lead - Tech CSR at Dell Technologies, Aug 2019 - Jul 2026 · 7 yrs, - An Initiative to leverage technical skills to digitally transform Society - Responsible for the robust Strategy planning, interaction and engaging with the senior leadership team., employee engagement, fundraising internally and implementing of the projects. - End to End program Management - Launched 7 Strategic events on technical skill volunteering which resulted into 9000+ hours of technical utilization for the betterment of the society - Transformed 22 Tech CSR Projects into Product Team Structure and 45+ NGO Collaboration - Collaborated with Global Giving to run Indian Government Entrepreneurship Programs for youth under Atal Tinkering Labs

Secretary at Hostel Welfare, IIIT Bhubaneswar, Aug 2017 - May 2018 · 10 mos, Bhubaneshwar Area, India

Web Developer Intern at PlaniN.xyz, Jun 2017 - Jul 2017 · 2 mos, New Delhi Area, India, -project on web development using Angular JS and Bootstrap to create a dynamic webpage with video and audio supprt. -Entwined into marketing and publicity strategies for Planin.XYZ

Research And Development Intern at National Institute of Technology , Patna, Jun 2017 - Jul 2017 · 2 mos, Patna, Bihar, India, -Responsible for development of the software of the Chemical Analyzer Project at NIT Patna. About the Chemical Analyzer Project - The purpose of the project is analyzing the chemical composition of a liquid and its characteristics. It uses ADC Converters to analyze the composition using liquids properties like conductivity and impedance by passing electric current of varying potential and current amperes. The GUI is built on JAVA Platform with incorporation with LiveGraph (currently under development) using swing libraries. It uses Python as its back-end which serially reads the data and converts data size from 64 bit to 8 bit chunks for processing.

Education

Bachelor of Technology (B.Tech.), Information Technology, International Institute of Information Technology, Bhubaneswar

+2, CBSE CURR., St.Michael's High School