Akash Premkumar profile photo 1 on Tal

Akash Premkumar

Implementations at Rippling || Ex - Chargebee, Everstage

Greater Bengaluru Area

6+ years of work experience

Rippling
Mar 20268 mosPresent

Greater Bengaluru Area

- Partner one-on-one with clients to develop custom plans and implement the Rippling products they have purchased across HR, Payroll, Benefits Administration, IT platform, and various other products tailored to the customer’s specific business objectives - Proactively manage the implementation process end-to-end, consulting with customers to align on target timelines and specific goals, ensuring that each milestone meets their operational needs - Drive adoption of purchased products providing bespoke guidance, best practices, and insights that empower clients to maximize the platform’s capabilities - Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand-offs and long-term customer success - Collaborate closely with Product and Engineering to offer feedback on customer insights, partner on technical issues, and advocate for product enhancements that align with customer needs and industry trends - Collaborate with internal teams in the development of processes and best practices which integrates customer feedback and learnings to increase operational efficiency and success
Chargebee
Sep 20241 yr 7 mosMar 2026

Chennai, Tamil Nadu, India

- Implemented SMB and Enterprise customer projects across SaaS, e-commerce, and fintech domains by managing configurations, integrations, and data migrations end-to-end and resulting in successful go-lives and accelerating customers’ revenue realization. - Developed internal enablement tools including the RevRec Simulator (automating revenue recognition scenarios) and Language Pack Translator (streamlining multilingual onboarding), reducing setup time by 35% and improving onboarding efficiency. -Partnered with Product and Engineering teams to introduce AI-driven automation and product enhancements, eliminating 40% of manual configuration effort and improving implementation turnaround time from weeks to days. -Advocated customer needs during onboarding, translating pain points into actionable product insights adopted into the roadmap. This alignment enhanced product usability and increased customer satisfaction scores.
Everstage
May 20231 yr 5 mosSep 2024

Chennai, Tamil Nadu, India · Hybrid

-Successfully onboarded multiple SMB and Enterprise customers, facilitating seamless transitions and fostering strong client relationships. -Served as the Primary point of contact for clients throughout the engagement process, addressing concerns, providing updates, and ensuring client satisfaction. -Collaborated closely with Technical teams to understand client requirements and support the sales process. -Worked on CRMs like SFDC, Netsuite and Hubspot.
Everstage
Jan 20235 mosMay 2023

Chennai, Tamil Nadu, India · Hybrid

- Ramping Phase and Learned about Sales Compensation, Product and Customer Onboarding Process.
IEEE
Apr 20212 yrs 4 mosJul 2023

Chennai, Tamil Nadu, India

Take A Step
Jul 202010 mosApr 2021

Chennai, Tamil Nadu, India

GitHub
@AKASHNINJA
Personal portfolioakashninja.github.io/akash-portfolio/project/portfolio.html

Akash’s AI Stack

antigravity
antigravity
claude
claude
cursor
cursor
elevenlabs
elevenlabs
hugging face
hugging face
lovable
lovable

Education

Birla Institute of Technology and Science, Pilani

Master of Business Administration, Artificial Intelligence

Birla Institute of Technology and Science, Pilani

20261 yr2027
SSN college of engineering

Bachelor of Engineering - BE, Electrical and Electronics Engineering

SSN college of engineering

20194 yrs2023

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Headline

Implementations at Rippling || Ex - Chargebee, Everstage

About

I have led multiple customer implementations, translating business requirements into configured solutions, resolving integration challenges, and driving successful go-lives within committed timelines. My work has directly contributed to faster onboarding cycles, reduced support escalations, and higher customer satisfaction. I enjoy operating at the intersection of product, systems, and customers, breaking down ambiguity into clear execution plans and measurable outcomes. Always focused on impact, ownership, and continuous improvement.

Location

Greater Bengaluru Area

AI stack

antigravity

claude

cursor

elevenlabs

hugging face

lovable

Work experience

Implementation Manager at Rippling, Mar 2026 - Present · 8 mos, Greater Bengaluru Area, - Partner one-on-one with clients to develop custom plans and implement the Rippling products they have purchased across HR, Payroll, Benefits Administration, IT platform, and various other products tailored to the customer’s specific business objectives - Proactively manage the implementation process end-to-end, consulting with customers to align on target timelines and specific goals, ensuring that each milestone meets their operational needs - Drive adoption of purchased products providing bespoke guidance, best practices, and insights that empower clients to maximize the platform’s capabilities - Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand-offs and long-term customer success - Collaborate closely with Product and Engineering to offer feedback on customer insights, partner on technical issues, and advocate for product enhancements that align with customer needs and industry trends - Collaborate with internal teams in the development of processes and best practices which integrates customer feedback and learnings to increase operational efficiency and success

Implementation Consultant at Chargebee, Sep 2024 - Mar 2026 · 1 yr 7 mos, Chennai, Tamil Nadu, India, - Implemented SMB and Enterprise customer projects across SaaS, e-commerce, and fintech domains by managing configurations, integrations, and data migrations end-to-end and resulting in successful go-lives and accelerating customers’ revenue realization. - Developed internal enablement tools including the RevRec Simulator (automating revenue recognition scenarios) and Language Pack Translator (streamlining multilingual onboarding), reducing setup time by 35% and improving onboarding efficiency. -Partnered with Product and Engineering teams to introduce AI-driven automation and product enhancements, eliminating 40% of manual configuration effort and improving implementation turnaround time from weeks to days. -Advocated customer needs during onboarding, translating pain points into actionable product insights adopted into the roadmap. This alignment enhanced product usability and increased customer satisfaction scores.

Solution Specialist at Everstage, May 2023 - Sep 2024 · 1 yr 5 mos, Chennai, Tamil Nadu, India · Hybrid, -Successfully onboarded multiple SMB and Enterprise customers, facilitating seamless transitions and fostering strong client relationships. -Served as the Primary point of contact for clients throughout the engagement process, addressing concerns, providing updates, and ensuring client satisfaction. -Collaborated closely with Technical teams to understand client requirements and support the sales process. -Worked on CRMs like SFDC, Netsuite and Hubspot.

Solution Specialist - Intern at Everstage, Jan 2023 - May 2023 · 5 mos, Chennai, Tamil Nadu, India · Hybrid, - Ramping Phase and Learned about Sales Compensation, Product and Customer Onboarding Process.

IEEE Member at IEEE, Apr 2021 - Jul 2023 · 2 yrs 4 mos, Chennai, Tamil Nadu, India

Graphic Designer at Take A Step, Jul 2020 - Apr 2021 · 10 mos, Chennai, Tamil Nadu, India

Education

Master of Business Administration, Artificial Intelligence, Birla Institute of Technology and Science, Pilani

Bachelor of Engineering - BE, Electrical and Electronics Engineering, SSN college of engineering

Public links

github: https://github.com/AKASHNINJA

akashninja.github.io: https://akashninja.github.io/akash-portfolio/project/portfolio.html