Headline

ITIL certified/Change management/SIAM

About

Service delivery and operations professional with analytic and strategic mind-set. Over 10 years of experience in Change and project management. ITIL certified and worked with Network, IT and Exhibition, Medical, healthcare domain.

Location

Mumbai

AI stack

gemini

Work experience

Change manager at Bank of America, May 2024 - Present · 2 y 5 mo, Mumbai

Change Manager at Capgemini, Aug 2022 - Present · 4 yrs 3 mos, Navi Mumbai, Maharashtra, India, Client relations, process governance, service integration for one client and multiple suppliers. Organise and chair GCAB. Conduct governance calls with all suppliers to discuss required improvements, take feedback and process trainings. Working on Post implementation review, KPIs and Overdue changes. Conducting governance meetings with suppliers to discuss process changes and KPIs. Following up on improvment plans for lower KPIs. Worked with technologies like windows, Unix, Middleware, Database(SQL), storage, Citrix, firewall, cybersecurity, skype, SAP, IPAM, Network, monitoring,O365, SharePoint

Project/ change manager at “Insta Group – Full service Brand activation, POS & Retail Displays – Exhibition Stands & Events, Aug 2019 - Jul 2022 · 3 yrs, Mumbai, Maharashtra, India, End to end project delivery of Exhibition booths. Coordination with internal teams, suppliers and clients to deliver value to customers. Process building and provide training to the technical and other teams for new tools. Modifying tools as per company process then testing on live projects/changes.

Project/Change Coordinator at Global Cloud Xchange, Jun 2016 - Jun 2019 · 3 yrs 1 mo, koparkhairane, This company has large network solution client base in Europe, UK and Asia Pacific. My role in this company to coordinate/manage multiple teams and customer to deliver and implement the network solution.

Service Engineer at Robonik India Pvt Ltd, Jun 2014 - Jan 2015 · 8 mos, Mhape, navi mumbai, This is a biomedical company which manufactures blood, urine analyzers. My position in this company was service engineer. I worked there in prodution dept. too. As well I visited many hospitals for servicing of these machines, demo of machines, installation of machines.

Marketing Manager at narankaa technologies, Oct 2013 - May 2014 · 8 mos, Thane, mumbai

Education

Bachelor's degree, Electronics and telecommunication, Yadavrao Tasgaonkar Institute Of Engineering & Technology

Diploma of Education, Electronics and telecommunication, S.H. Jondhale Polytechnic