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Akash Panchal

Lead AI Software Engineer | Ex-Amazon | AI Agents | Salesforce Marketing Cloud | Harness | Python | Typescript | Livekit

Greater Bengaluru Area

10+ years of work experience

Salesforce
Jan 20268 mosPresent

Greater Bengaluru Area

Agentic Content Builder team • Architecting the Agentic Content Studio - a multi-turn agent platform for Marketing Cloud, built using React (frontend), FastAPI (python) and Mastra framework (node). •  Designed the core runtime on Mastra's Harness primitive: per-thread state, skills, tools, image generation and Human-in-loop. • Context engineering: Reduced token consumption from 250K to 190K for content generation using multiple levers - Built lean SKILL files, Deferred SKILLs and TOOLs, StripToolProcessor. • Implemented observational memory adapter for RDS. • Implementing Eval framework for evaluating and improving Agent SKILLs.
Salesforce
Feb 20241 yr 11 mosDec 2025

Bengaluru

Building a platform for serving billions of SMS messages for Marketing Cloud customers. - Led onboarding of major SMS aggregator with Bring-Your-Own (BYO) model, projected to save ~$10M per year ( Star Performer, Q3 2024). - Owned R&D connectivity exploration (evaluated Sitebridge, Egress Gateway, Private Linker) and outbound implementation; drove decision to direct mTLS in code for gRPC MT sends; enabled unified aggregator platform with routing/failover, reducing onboarding from months to weeks and supporting customer traffic migration. - BYO aggregator implementation for SMS platform - key lever for onboarding major LATM customer with $450M multi-year deal for SFMC.
Amazon
Oct 20211 yr 11 mosAug 2023

Bengaluru

Software Engineer in the Developer Experience (DevEx) team, solving app certification and publishing problems. - Designed and developed AutoFailure framework to automate failure notifications for app certification, increasing Zero-Touch Publishing (ZTP) rate by ~6.5%. - Reduced static testing false negatives by up to 12%, significantly cutting manual validation effort. - Built window manipulation capabilities for automated Android app testing on Windows, enabling unified testing across ~200K apps. - Optimized backend queries, improving App details retrieval time by 50%.
McAfee
Dec 20182 yrs 10 mosSep 2021

Spearheaded development of a custom home security solution for a major ISP partner using Python, Cassandra, Redis, DynamoDB, Kafka, AWS & Terraform. - Optimized data flow and Router API design, achieving up to 40% reduction in database storage and network calls. - Diagnosed and fixed a subscription-failure loop that was creating DDoS-class retry storms back to our platform.
McAfee
Oct 20171 yr 3 mosDec 2018

Greater Bengaluru Area

Google Play: https://play.google.com/store/apps/details?id=com.mcafee.safeconnect.android - Developed key features for McAfee Safe Connect, a consumer VPN app available on Google Play with hundreds of thousands of downloads. - Designed and implemented a custom network state machine to support Auto-start VPN and detailed Activity logging. - Built robust VPN interfaces focused on reliability, performance, and smooth user experience. - Ensured compatibility with Android 8.0+ by implementing new notification requirements and SDK updates.
McAfee
Jun 20161 yr 5 mosOct 2017

Greater Bengaluru Area

- Built and optimized backend systems for large-scale Android app scanning using Python, Flask, MySQL, and MongoDB. - Increased scanner throughput significantly by reducing repeat scans of Android apps by up to 5,000 per day. - Designed and implemented a robust pluggable pipe-filter service for efficient APK data processing. - Contributed to MySQL by identifying and fixing a trigger bug (Bug #87371).
Broadcom Limited
Jun 20151 yrMay 2016

Bengaluru

- Worked on the Bluetooth Stack for Android OS (AOSP), implementing and enhancing key profiles including AVRCP, MAP, and HID. - Developed a service layer for AVRCP 1.6 CoverArt support within a tight one-month timeline. - Created a utility tool via AOSP reverse engineering to test BLE-only APIs through a mobile app. - Supported the migration of the Bluetooth stack from Android N to Android M.
GitHub
@akashp1712
Medium
@akashp1712

Akash’s AI Stack

claude code
claude code
claude
claude
cursor
cursor
elevenlabs
elevenlabs
livekit
livekit
mastra
mastra

Education

Nirma University

Master's degree, Computer Science

Nirma University

20142 yrs2016

Bachelor’s Degree, Computer Science

Naranarayan Shastri Institute of Technology, Jetalpur, Ahmedabad

20094 yrs2013

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Headline

Lead AI Software Engineer | Ex-Amazon | AI Agents | Salesforce Marketing Cloud | Harness | Python | Typescript | Livekit

About

Senior AI Software Engineer with 9+ years of experience building scalable, high-reliability systems at Amazon and Salesforce. I specialise in production AI agents and intelligent automation. Currently at Salesforce, I’m building Agentic Content Studio using Mastra Harness — building brand-aware multi-channel content generation using Harness Agent. Key contributions include leading the MCE → USMS 2.0 integration, delivering the Infobip + Bring-Your-Own aggregator (~$10M/year projected savings). Recognised as Star Performer Q3 2024. Actively seeking Senior Backend / AI Engineering roles in Australia and UK (open to relocation and sponsorship). Let’s connect if you’re building AI-powered products or intelligent automation.

Location

Greater Bengaluru Area

AI stack

claude code

claude

cursor

elevenlabs

livekit

mastra

Work experience

Software Engineer - Lead Member of Technical Staff at Salesforce, Jan 2026 - Present · 8 mos, Greater Bengaluru Area, Agentic Content Builder team • Architecting the Agentic Content Studio - a multi-turn agent platform for Marketing Cloud, built using React (frontend), FastAPI (python) and Mastra framework (node). • Designed the core runtime on Mastra's Harness primitive: per-thread state, skills, tools, image generation and Human-in-loop. • Context engineering: Reduced token consumption from 250K to 190K for content generation using multiple levers - Built lean SKILL files, Deferred SKILLs and TOOLs, StripToolProcessor. • Implemented observational memory adapter for RDS. • Implementing Eval framework for evaluating and improving Agent SKILLs.

Software Engineer - Senior Member of Technical Staff at Salesforce, Feb 2024 - Dec 2025 · 1 yr 11 mos, Bengaluru, Building a platform for serving billions of SMS messages for Marketing Cloud customers. - Led onboarding of major SMS aggregator with Bring-Your-Own (BYO) model, projected to save ~$10M per year ( Star Performer, Q3 2024). - Owned R&D connectivity exploration (evaluated Sitebridge, Egress Gateway, Private Linker) and outbound implementation; drove decision to direct mTLS in code for gRPC MT sends; enabled unified aggregator platform with routing/failover, reducing onboarding from months to weeks and supporting customer traffic migration. - BYO aggregator implementation for SMS platform - key lever for onboarding major LATM customer with $450M multi-year deal for SFMC.

Software Development Engineer 2 at Amazon, Oct 2021 - Aug 2023 · 1 yr 11 mos, Bengaluru, Software Engineer in the Developer Experience (DevEx) team, solving app certification and publishing problems. - Designed and developed AutoFailure framework to automate failure notifications for app certification, increasing Zero-Touch Publishing (ZTP) rate by ~6.5%. - Reduced static testing false negatives by up to 12%, significantly cutting manual validation effort. - Built window manipulation capabilities for automated Android app testing on Windows, enabling unified testing across ~200K apps. - Optimized backend queries, improving App details retrieval time by 50%.

Backend Software Engineer - Secure Home Platform at McAfee, Dec 2018 - Sep 2021 · 2 yrs 10 mos, Spearheaded development of a custom home security solution for a major ISP partner using Python, Cassandra, Redis, DynamoDB, Kafka, AWS & Terraform. - Optimized data flow and Router API design, achieving up to 40% reduction in database storage and network calls. - Diagnosed and fixed a subscription-failure loop that was creating DDoS-class retry storms back to our platform.

Android Software Engineer - Safe Connect (VPN client) at McAfee, Oct 2017 - Dec 2018 · 1 yr 3 mos, Greater Bengaluru Area, Google Play: https://play.google.com/store/apps/details?id=com.mcafee.safeconnect.android - Developed key features for McAfee Safe Connect, a consumer VPN app available on Google Play with hundreds of thousands of downloads. - Designed and implemented a custom network state machine to support Auto-start VPN and detailed Activity logging. - Built robust VPN interfaces focused on reliability, performance, and smooth user experience. - Ensured compatibility with Android 8.0+ by implementing new notification requirements and SDK updates.

Backend Software Engineer - Apps scanner at McAfee, Jun 2016 - Oct 2017 · 1 yr 5 mos, Greater Bengaluru Area, - Built and optimized backend systems for large-scale Android app scanning using Python, Flask, MySQL, and MongoDB. - Increased scanner throughput significantly by reducing repeat scans of Android apps by up to 5,000 per day. - Designed and implemented a robust pluggable pipe-filter service for efficient APK data processing. - Contributed to MySQL by identifying and fixing a trigger bug (Bug #87371).

Software Engineer Intern at Broadcom Limited, Jun 2015 - May 2016 · 1 yr, Bengaluru, - Worked on the Bluetooth Stack for Android OS (AOSP), implementing and enhancing key profiles including AVRCP, MAP, and HID. - Developed a service layer for AVRCP 1.6 CoverArt support within a tight one-month timeline. - Created a utility tool via AOSP reverse engineering to test BLE-only APIs through a mobile app. - Supported the migration of the Bluetooth stack from Android N to Android M.

Education

Master's degree, Computer Science, Nirma University

Bachelor’s Degree, Computer Science, Naranarayan Shastri Institute of Technology, Jetalpur, Ahmedabad

Public links

github: https://github.com/akashp1712

medium: https://medium.com/@akashp1712