Headline

Technical Program & Product Manager | Enterprise Digital Transformation | Product & Platform Delivery | AI-Native Systems | IIM Mumbai

About

I am a Technical Program & Product Manager with 4.5+ years of experience across enterprise technology, cloud infrastructure, digital transformation and technology products. Currently, at Reliance, driving complex technology programs, product delivery and digital initiatives across enterprise infrastructure, security automation, intelligent systems and internal products with increased focus on Agentic AI, NLP, LLM-powered solutions and data governance. My work sits at the intersection of technology, product thinking and execution. I work with business stakeholders, engineering teams, architects, vendors and leadership to take ambiguous operational problems from requirements and solution definition through architecture, evaluation, program governance, implementation and adoption. Previously at Tata Consultancy Services, I built my technical foundation across AWS, enterprise integration, infrastructure, automation and operational resilience. After completing my MBA from IIM Mumbai, I expanded into business analytics, forecasting, executive decision support and large-scale technology program management. Some of the initiatives I have led or driven include: 1. Driving technology programs across a ₹750 Cr+ New Energy portfolio involving large-scale security automation, enterprise infrastructure, data center deployment, Genetec VMS, SAMS Security system, Active Network, Datacenter deployment and multi-vendor delivery across 150+ buildings. 2. Shaping technical products and platforms for Intelligent Traffic Management and Smart Transport Management, including functional & Non functional requirements, design, POCs, Technical evaluation, TCO, HLD . 3. Building internal execution platform, to replace fragmented spreadsheet- and email-based project tracking. I drove the product definition, architecture, UX, testing and release decisions, with the platform supporting business users across cross functional teams, projects and programs. 4. Building enterprise technology foundations across cloud and infrastructure at TCS, including AWS environments, enterprise integration, automation and disaster-recovery/business-continuity initiatives. Areas of interest: Technical Program Management • Technical Product Management • Digital Transformation • Enterprise Platforms • AI Products • Cloud & Infrastructure • Automation • Product Strategy 📍 Technical Program Management | Product Management | Product Delivery | Digital Transformation | Enterprise Cloud | AI Adoption | Automation Systems | Cross Functional Leadership | Project Management | Business Analytics |

Location

Mumbai

AI stack

claude code

claude

openai

perplexity

ChatGPT

Microsoft Copilot

Work experience

Digital Program Manager at Reliance Industries Limited, Aug 2025 - Present · 1 yr 2 mos, Navi Mumbai, Leading ₹750 Cr+ smart infrastructure and digital transformation portfolio across Security Automation, Smart Transport and Intelligent Traffic Management—connecting large-scale physical operations with networked, data-driven and AI-enabled systems. ➤ Technical Program Management – Smart Infrastructure - Driving end-to-end technology programs across security, mobility and digital platforms, spanning requirements, solution architecture, RFP, BOQ, Project finance, technical evaluation, vendor governance and delivery execution. - Orchestrating dependencies across 20000+ field devices, 15+ security systems, data-centre infrastructure, Cisco active networks and enterprise platforms. ➤ Program Leader – Integrated Surveillance & Security Automation Systems - System Deployment & Integration – Leading the rollout and integration of enterprise surveillance, security automation and AI-powered video analytics across manufacturing and renewable-energy development sites. - Solution Engineering & Architecture – Driving technical evaluation and solution definition, including design basis, scope, functional and technical requirements, system architecture and integration dependencies. - Supplier & Technology Governance – Working with technology partners defining solution standards, technical compliance and implementation roadmaps ➤ Digital Products, AI & Intelligent Systems -Product Strategy & Execution – Shaping Smart Transport and Intelligent Traffic Management solutions; built an internal enterprise MIS platform, owning product definition, architecture, UX, testing and release through AI-assisted development. - AI, Data & Analytics – Driving Databricks-based analytics, workforce analytics, AI/LLM and Agentic AI use cases, and data-governance initiatives. - Vendor & Technology Leadership – Leading technology partners and system integrators across solution design, technical evaluation, POCs and delivery governance.

Business Strategy Manager at Reliance Consumer Products Limited, Jan 2025 - Jul 2025 · 7 mos, Bengaluru, Stint 2 - CEO’s Office -Business Strategy Manager ➤ Constrained Forecasting & Business Planning - Built a sales forecasting engine using Exponential Smoothing, seasonality indices, trend/R² validation and NPI assumptions, while incorporating operational constraints such as beverage capacity and inventory. - Applied a Target/MOP → Forecast → Daily Run Rate → Capacity & Inventory Feasibility framework to support monthly reforecasting, shortfall management and business planning; iterated the model through 20+ releases. ➤ CEO Dashboard & Performance Management - Designed an automated CEO decision-support dashboard, consolidating Sales, Marketing, Trade Marketing, Production, SCM, Finance, Inventory and Market Intelligence into a unified management view. - Built structured input → data cleaning/standardization → calculation layer → KPI layer → executive insight workflows using Excel, VBA, Macros, Power Query, Pivot-based analysis and dynamic refresh mechanisms. ➤ Competitive Intelligence & Product Analytics - Developed competitive and market-intelligence analytics across market share, pricing, distribution, PDO, state/region performance, brand and flavour dynamics, including market-share scenarios linked to required sales and capacity. ➤ Cross-Functional Decision Systems - Partnered across Sales, Marketing, Trade Marketing, Production, Supply Chain, Finance and Market Intelligence to align heterogeneous data sources, KPIs and reporting cadences. - Supported executive reporting through automated business reports, DRR analysis, regional performance tracking and strategic presentations, translating data into concise management insights. Excel Automation | VBA | Macros | Power Query | Forecasting | KPI Design | Scenario Analysis | Business Intelligence | Data Transformation | Executive Reporting

Program Manager at Reliance Industries Limited, Jun 2024 - Dec 2024 · 7 mos, Navi Mumbai, Stint 1 – Program Origination, Security Architecture & Technical Strategy Worked on the origination and design-basis phase of large-scale security and surveillance programs, translating operational requirements into executable technology, procurement and delivery foundations. ➤ Requirements & Solution Architecture - Defined requirements and technology scope across CCTV, Access Control, PIDS, Video Analytics and Security Automation, including Genetec VMS/ACS, SAMS, servers, storage, licensing and network dependencies. - Evaluated solution architectures, budget approval and key design decisions across edge vs. central analytics, infrastructure sizing, integration and scalability. ➤ Technical-Commercial Strategy - Developed Design Basis, BOQs, budgets, RFPs, compliance matrices and technical evaluation criteria, converting requirements into structured procurement packages. - Supported TBE, vendor evaluation, bid normalization and value engineering across OEMs and system integrators. ➤ Program Governance & Execution Readiness - Established the execution framework from Requirement → Architecture → BOQ → Budget → RFP → TBE → Commercial Evaluation → Vendor Selection → Procurement. - Coordinated across Engineering, Security, Procurement, IT and vendor teams to resolve technical dependencies and prepare solutions for implementation. RFP | BOQ/BOM | TBE | Bid Contracts | Value Engineering | Scoping |Budgeting | Requisition

Supply Chain Management Intern at Reliance Retail, Apr 2023 - Jun 2023 · 3 mos, Navi Mumbai, ➤ Route Optimization – Built CVRP/CVRPTW models using Python and Google OR-Tools, incorporating vehicle capacity, time windows, distance and operational constraints; supported 1,000+ optimized routes across 53 clusters. ➤ Transportation Cost Analytics – Redesigned a dynamic trip-cost model covering fuel, tolls, wages, capital, maintenance and utilization, enabling cost/km, cost/kg and sensitivity analysis. ➤ Warehouse & Process Analytics – Mapped end-to-end warehouse operations and enterprise-system touchpoints across SAP, TMS and DMS to document inbound, storage and outbound workflows. Python | Google OR-Tools | CVRP/CVRPTW | ArcGIS | Google Maps | Excel | KPI & KRA | TMS

System engineer (AWS DevOps,SaaS Admin) at Tata Consultancy Services, Jan 2020 - Jun 2022 · 2 yrs 6 mos, Bhubaneswar, Odisha, India, Project(s) - Application integration to cloud, API Integration and Data Transformation Technologies - Amazon Web Services, Dell Boomi, Linux, MySQL - Application Migration from On-premise to Cloud Infrastructure - SME for AWS DevOps (Application) - Disaster Recovery Test on Cloud - Monitoring Design, Architecture and Configuration - Compliance and Stakeholder Management - Dell Boomi Application Administrator - Incident Management and Problem resolution - Support and maintenance

Education

Master of Business Administration - MBA, Indian Institute of Management Mumbai

Dual Degree MTech, Thermal & Power Engineering, Siksha 'O'​ Anusandhan University