Headline

Closure Consultant | Operations Support | Client Coordination | CRM | Sales & Process Management

About

Currently contributing as a Closure Consultant at Spinny. Demonstrates expertise in sales operations, CRM systems, and advanced Excel. Skilled in acquiring new clients and maintaining high client retention rates, while mentoring junior team members to strengthen team capabilities. At Spinny, supported the development of a scrap car procurement business, collaborating with suppliers and recyclers to enhance operational efficiency. Focused on driving revenue growth and fostering customer loyalty through impactful strategies. Motivated to contribute to a collaborative and growth-driven work environment while bringing diverse perspectives to organizational success.

Location

Gurugram

Work experience

closure consultant at Spinny, Mar 2024 - Present · 2 yrs 4 mos, Gurugram, Haryana, India, Results-driven professional with experience in customer handling, lead conversion, sales coordination, and operations support. Skilled in managing end-to-end client interactions, maintaining CRM records, resolving customer queries, and ensuring smooth process execution. Experienced in coordinating with cross-functional teams to improve customer experience and achieve business targets. Strong communication, negotiation, documentation, and reporting skills with the ability to handle high-volume operations efficiently. Key Responsibilities Managed lead conversion and customer relationship processes. Coordinated with clients for documentation, follow-ups, and issue resolution. Maintained CRM data, reports, and operational records accurately. Supported sales and operations teams in achieving performance targets. Handled customer queries and ensured timely resolution with high satisfaction Assisted in process improvement and daily operational activities. Prepared MIS reports and monitored performance metrics. Ensured smooth communication between customers and internal teams.

Senior Sales Consultant at Paisabazaar Marketing and Consulting Private Limited, Mar 2023 - Feb 2024 · 1 yr, Gurugram, Haryana, India, At PaisaBazaar Marketing and Consulting Private Limited, I played a pivotal role in driving sales growth while mentoring junior team members. My responsibilities included objection handling and understanding customer needs to suggest the best financial solutions. I consistently ensured that all customer documentation was accurate and aligned with their requirements, leading to improved customer satisfaction and retention.

Sales Executive at Paisabazaar Marketing and Consulting Private Limited, May 2022 - Feb 2023 · 10 mos, On-site, • Developed and nurtured client relationships, resulting in a 30% increase in new business leads. • Identified and capitalized on revenue growth opportunities through strategic market analysis. • Collaborated with cross-functional teams to enhance service offerings and improve client satisfaction.

Education

Master's degree, Sociology, Prof. Rajendra Singh (Rajju Bhaiya) University (PRSU), Prayagraj

Postgraduate Degree, Sociology, Prof. Rajendra Singh (Rajju Bhaiya) University (PRSU), Prayagraj