---
title: "Akash N - Senior Software Engineer in Bengaluru | Tal"
description: "Meet Akash N, Senior Software Engineer | Service Delivery & Production Support | ServiceNow · ITSM · ITIL | Banking Domain | Incident, Problem & Major Incident Management | Grafana · Instana | Linux based in Bengaluru. AI stack includes anthropic apis, antigravity, and claude code. Explore public w..."
image: "https://tal.club/meet/akash-n-1/share-image"
---

# Akash N on Tal

## Headline

Senior Software Engineer \| Service Delivery & Production Support \| ServiceNow · ITSM · ITIL \| Banking Domain \| Incident, Problem & Major Incident Management \| Grafana · Instana \| Linux

## About

I'm a Senior Software Engineer with 3\.9\+ years of experience managing production support and service delivery operations for critical banking applications at ABSA Bank\. My day\-to\-day involves owning Incident, Problem, Change, and Major Incident Management end\-to\-end from leading live bridge calls during P1 outages to driving root cause analysis and implementing long\-term fixes that actually stick\. I work closely with infrastructure, middleware, database, and vendor teams to keep SLAs tight and services stable\. What I bring to the table: → Production incident coordination & MIM ownership → ServiceNow ITSM operations \(tickets, workflows, reports, SLAs\) → Application monitoring with Grafana & Instana → RCA documentation, preventive action planning, and stakeholder reporting → ITIL\-aligned service delivery in a high\-stakes banking environment I've recently completed Linux Fundamentals \(Coursera/Packt, Jun 2026\) and the full GitHub Copilot learning path on Microsoft Learn — actively expanding into cloud and DevOps tooling to evolve into platform and reliability\-focused roles\.

## Location

Bengaluru

## AI stack

anthropic apis

antigravity

claude code

claude

gemini

grok

## Work experience

Senior Software Engineer at LTM, Jan 2026 \- Present · 9 mos, Bengaluru, Karnataka, India · Hybrid, • Managed end\-to\-end Incident, Problem, Change, and Major Incident \(MIM\) processes for critical banking applications serving thousands of customers, maintaining SLA compliance\. • Led bridge calls and coordinated cross\-functional resolution teams \(infra, middleware, DB, vendor\) during P1/P2 production outages, reducing mean time to resolve \(MTTR\) through structured processes\. • Conducted root cause analysis \(RCA\) investigations for recurring incidents and implemented preventive actions, reducing repeat incident counts over successive quarters\. • Monitored application health and performance using Grafana dashboards and Instana APM, proactively identified anomalies before they escalated to customer\-impacting incidents\. • Managed and tracked 100\+ ServiceNow tickets monthly including change requests, service requests, and incident records, maintained accurate CMDB entries and generated weekly/monthly reports for applications\. • Coordinated release and deployment activities across DEV, UAT, and PROD environments in collaboration with DevOps and vendor teams, ensuring zero\-defect production rollouts\.

Software Engineer at LTM, Sep 2022 \- Dec 2025 · 3 yrs 4 mos, Bengaluru, Karnataka, India · Hybrid

Internship Trainee at Mindtree, Feb 2022 \- May 2022 · 4 mos, Bengaluru, Karnataka, India, • Successfully completed an intensive, accelerated training program on the MEAN Stack, graduating with an "Excellent" performance rating\. • Developed and deployed responsive user interface components using Angular and built secure RESTful API endpoints utilizing Node\.js and Express\.js • Designed and optimized schemas in MongoDB for data persistence, ensuring efficient query performance during project evaluations\. • Participated in daily stand\-ups, code reviews, and sprint planning sessions, gaining hands\-on exposure to enterprise software development lifecycles \(SDLC\)\.

Internship Trainee at Bionic Engineers, Aug 2021 \- Sep 2021 · 2 mos, Bengaluru, Karnataka, India, • Designed and engineered the user interface for a Pharmacy Website application from scratch, ensuring a clean, intuitive UX for healthcare consumers\. • Implemented modern, responsive web design principles using HTML5 and custom CSS to ensure cross\-browser compatibility and seamless mobile rendering\. • Programmed client\-side interactive elements and form validations using native JavaScript, enhancing user engagement and data accuracy before submission\. • Managed the end\-to\-end implementation lifecycle of the web project within a tight 2\-month timeline, meeting all core design objectives\.

## Education

Bachelor of Engineering \- BE, Information Science, Rajarajeswari College of Engineering\(RRCE\)

## Public links

- github: https://github\.com/Akash642\-eng

[View the original profile](https://tal.club/meet/akash-n-1)

```json
{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "Person",
      "@id": "https://tal.club/meet/akash-n-1#person",
      "name": "Akash N",
      "url": "https://tal.club/meet/akash-n-1",
      "image": "https://tal.club/meet/akash-n-1/profile-photo.jpg",
      "description": "Meet Akash N, Senior Software Engineer | Service Delivery & Production Support | ServiceNow · ITSM · ITIL | Banking Domain | Incident, Problem & Major Incident Management | Grafana · Instana | Linux based in Bengaluru. AI stack includes anthropic apis, antigravity, and claude code. Explore public w...",
      "jobTitle": "Senior Software Engineer",
      "worksFor": {
        "@type": "Organization",
        "name": "LTM"
      },
      "hasOccupation": {
        "@type": "Occupation",
        "name": "Senior Software Engineer"
      },
      "homeLocation": {
        "@type": "Place",
        "name": "Bengaluru"
      },
      "alumniOf": [
        {
          "@type": "EducationalOrganization",
          "name": "Rajarajeswari College of Engineering(RRCE)"
        }
      ],
      "knowsAbout": [
        "anthropic apis",
        "antigravity",
        "claude code",
        "claude",
        "gemini",
        "grok"
      ],
      "sameAs": [
        "https://github.com/Akash642-eng"
      ],
      "mainEntityOfPage": {
        "@id": "https://tal.club/meet/akash-n-1#webpage"
      }
    },
    {
      "@type": "ProfilePage",
      "@id": "https://tal.club/meet/akash-n-1#webpage",
      "url": "https://tal.club/meet/akash-n-1",
      "name": "Akash N on Tal",
      "description": "Meet Akash N, Senior Software Engineer | Service Delivery & Production Support | ServiceNow · ITSM · ITIL | Banking Domain | Incident, Problem & Major Incident Management | Grafana · Instana | Linux based in Bengaluru. AI stack includes anthropic apis, antigravity, and claude code. Explore public w...",
      "dateModified": "2026-09-19T11:27:21.331Z",
      "isPartOf": {
        "@id": "https://tal.club/#website"
      },
      "mainEntity": {
        "@id": "https://tal.club/meet/akash-n-1#person"
      },
      "primaryImageOfPage": {
        "@type": "ImageObject",
        "url": "https://tal.club/meet/akash-n-1/profile-photo.jpg",
        "contentUrl": "https://tal.club/meet/akash-n-1/profile-photo.jpg",
        "caption": "Akash N profile photo on Tal"
      },
      "inLanguage": "en-IN"
    }
  ]
}
```