Akash Mishra profile photo 1 on Tal

Akash Mishra

Product Lead @ Hiver Omni | B2B | SaaS

Bengaluru

8+ years of work experience

Hiver
Jul 20264 mosPresent

Bengaluru · Hybrid

Hiver
May 20251 yr 2 mosJun 2026

Bengaluru · Hybrid

Shaping the next-gen Omni product for Hiver
Sequoia
Dec 20231 yr 2 mosJan 2025

Bengaluru, Karnataka, India

● Increased Headcount Planning module adoption from 7% to 35%, expanding to 1,000+ active users. ● Developed Budgeting & Insights by leveraging competitive research and interviews to drive adoption. ● Streamlined product feedback loop, cutting support tickets by 20% and improving user experience. ● Enhanced product stability, reducing Defect Index by 50% through improved demos and QA.
Freshworks
Jul 20221 yr 6 mosDec 2023

Bengaluru

● Reduced support contact rate from 10% to 3% with PLG strategies, improving self-service efficiency. ● Boosted Conversational Ticketing retention from 55% to 85% enhancing user engagement. ● Generated $2M+ MRR by enhancing agent experience, security, and email productivity. ● Integrated Generative AI into workflows, boosting automation & agent efficiency. ● Enhanced security & fraud prevention by implementing rate limiting, agent blocking, and FUP protocols.
Hypersonix Inc.
Aug 20202 yrsJul 2022

San Jose, CA

● Launched a scalable Demand Forecasting App, processing 5M+ data points/sec for real-time insights. ● Built and boosted NLP based Search App adoption by 30%, enhancing user engagement and enterprise decision-making. ● Built an Error Handling framework, resolving 300+ data/service failures improving system reliability. ● Cut onboarding time from 4 weeks to 1 week via ETL automation enhancing customer activation.
WorkRe
May 20182 yrs 3 mosJul 2020

Bengaluru

● Runners-up at TechStars Startup Weekend CEG 2020 for innovation in coworking. ● Designed and launched mobile (Android & iOS) and desktop apps, enabling seamless workspace bookings. ● Acquired 5K+ users with a 4.95+ rating in 6 months, driving on-demand workspace adoption. ● Optimized café space utilization, boosting revenue through a remote work platform. ● Led end-to-end product strategy, from user research to GTM execution, ensuring high adoption.

Akash’s AI Stack

antigravity
antigravity
claude code
claude code
claude
claude
cursor
cursor
gemini
gemini
grok
grok

Education

Birla Institute of Technology and Science, Pilani

Master of Business Administration - MBA, Business Analytics

Birla Institute of Technology and Science, Pilani

20202 yrs2022
SRM IST Chennai

Bachelor of Technology - BTech, Information Technology

SRM IST Chennai

20144 yrs2018

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Headline

Product Lead @ Hiver Omni | B2B | SaaS

About

As a Product Manager, I leverage my MBA in Business Analytics and my experience in technical product management to drive product growth and innovation. I have a proven track record of delivering successful products that meet customer needs and exceed business objectives. I am passionate about using data-driven insights to inform product decisions and optimize product performance. I also have strong leadership skills, having led cross-functional teams and collaborated with stakeholders to achieve product goals. I am always eager to learn new skills and technologies, and I am committed to continuous improvement and excellence in my work.

Location

Bengaluru

AI stack

antigravity

claude code

claude

cursor

gemini

grok

Work experience

Lead Product Manager at Hiver, Jul 2026 - Present · 4 mos, Bengaluru · Hybrid

Senior Product Manager at Hiver, May 2025 - Jun 2026 · 1 yr 2 mos, Bengaluru · Hybrid, Shaping the next-gen Omni product for Hiver

Senior Product Manager at Sequoia, Dec 2023 - Jan 2025 · 1 yr 2 mos, Bengaluru, Karnataka, India, ● Increased Headcount Planning module adoption from 7% to 35%, expanding to 1,000+ active users. ● Developed Budgeting & Insights by leveraging competitive research and interviews to drive adoption. ● Streamlined product feedback loop, cutting support tickets by 20% and improving user experience. ● Enhanced product stability, reducing Defect Index by 50% through improved demos and QA.

Product Manager 2 at Freshworks, Jul 2022 - Dec 2023 · 1 yr 6 mos, Bengaluru, ● Reduced support contact rate from 10% to 3% with PLG strategies, improving self-service efficiency. ● Boosted Conversational Ticketing retention from 55% to 85% enhancing user engagement. ● Generated $2M+ MRR by enhancing agent experience, security, and email productivity. ● Integrated Generative AI into workflows, boosting automation & agent efficiency. ● Enhanced security & fraud prevention by implementing rate limiting, agent blocking, and FUP protocols.

Technical Product Manager - AI/ML at Hypersonix Inc., Aug 2020 - Jul 2022 · 2 yrs, San Jose, CA, ● Launched a scalable Demand Forecasting App, processing 5M+ data points/sec for real-time insights. ● Built and boosted NLP based Search App adoption by 30%, enhancing user engagement and enterprise decision-making. ● Built an Error Handling framework, resolving 300+ data/service failures improving system reliability. ● Cut onboarding time from 4 weeks to 1 week via ETL automation enhancing customer activation.

Co-Founder at WorkRe, May 2018 - Jul 2020 · 2 yrs 3 mos, Bengaluru, ● Runners-up at TechStars Startup Weekend CEG 2020 for innovation in coworking. ● Designed and launched mobile (Android & iOS) and desktop apps, enabling seamless workspace bookings. ● Acquired 5K+ users with a 4.95+ rating in 6 months, driving on-demand workspace adoption. ● Optimized café space utilization, boosting revenue through a remote work platform. ● Led end-to-end product strategy, from user research to GTM execution, ensuring high adoption.

Education

Master of Business Administration - MBA, Business Analytics, Birla Institute of Technology and Science, Pilani

Bachelor of Technology - BTech, Information Technology, SRM IST Chennai