Akash mehra profile photo 1 on Tal

Akash mehra

I| D2C || I| B2B || B2C |I SAAS || E- commerce || Warehouse Management || Business acquisition |I Enterprise solutions || operations management

Gurugram

4+ years of work experience

Unicommerce
Jun 20242 yrs 1 moPresent

Gurugram, Haryana, India

Teleperformance
Jul 20239 mosMar 2024

Gurugram, Haryana, India

Concentrix
Apr 20221 yr 3 mosJun 2023

Gurugram, Haryana, India

BPO refers to Business Process Outsourcing. The BPO executives are supposed to monitor many tasks and the work in the back office which includes helping customers or clients with billing or purchasing or if the customer wishes to create an account for any product and much more. BPO operation particularly means giving the contract to a third party vendor to carry out the back-office tasks. Usually, big organizations consider it as a money saving tactic by outsourcing their back office business to another company where they itself carry out the front office themselves. A BPO executive has many tasks where the most important out of many is to ensure client or the customer's satisfaction.

Education

Lovely Professional University

Master of Computer Applications - MCA, Information Technology

Lovely Professional University

20192 yrs2021
Lovely Professional University

Mca, Computer and Information Sciences and Support Services

Lovely Professional University

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Headline

I| D2C || I| B2B || B2C |I SAAS || E- commerce || Warehouse Management || Business acquisition |I Enterprise solutions || operations management

About

As an Associate in Process Excellence at Unicommerce, I am dedicated to driving operational efficiency and enhancing business processes. My role involves identifying areas for improvement, implementing strategic initiatives, and ensuring the seamless execution of projects that optimize performance.

Location

Gurugram

Work experience

Associate at Unicommerce, Jun 2024 - Present · 2 yrs 1 mo, Gurugram, Haryana, India

Customer Service Representative at Teleperformance, Jul 2023 - Mar 2024 · 9 mos, Gurugram, Haryana, India

Customer Service Representative at Concentrix, Apr 2022 - Jun 2023 · 1 yr 3 mos, Gurugram, Haryana, India, BPO refers to Business Process Outsourcing. The BPO executives are supposed to monitor many tasks and the work in the back office which includes helping customers or clients with billing or purchasing or if the customer wishes to create an account for any product and much more. BPO operation particularly means giving the contract to a third party vendor to carry out the back-office tasks. Usually, big organizations consider it as a money saving tactic by outsourcing their back office business to another company where they itself carry out the front office themselves. A BPO executive has many tasks where the most important out of many is to ensure client or the customer's satisfaction.

Education

Master of Computer Applications - MCA, Information Technology, Lovely Professional University

Mca, Computer and Information Sciences and Support Services, Lovely Professional University

Akash mehra - Associate in Gurugram | Tal