Headline

ORM & Client Engagement Professional | Relationship Management | Customer Insights

About

I am a customer-focused professional with an interest in brand reputation, client engagement, and relationship management. I believe effective communication and understanding customer needs are key to building trust, strengthening brand image, i aim to help businesses by improving customer engagement, and build meaningful relationships that contribute to customer satisfaction and business growth.

Location

Bengaluru

AI stack

meta

openai

Work experience

Engagement Manager at Tracxn, Oct 2025 - Dec 2025 · 3 mos, Bengaluru, Karnataka, India, Ensures clients actively use the product by building strong relationships, addressing concerns promptly, and driving satisfaction, retention, and overall account growth.

Online Reputation Manager at ace turtle, May 2023 - May 2025 · 2 yrs 1 mo, As an Online Reputation Manager, I managed the complete social media presence and brand experience for Lee, Wrangler, Toys“R”Us, and Dockers — ensuring positive engagement, monitoring brand sentiment, and driving strategic communication across platforms to enhance brand reputation and customer trust.

Customer Support Executive at ace turtle, May 2022 - May 2023 · 1 yr 1 mo, Managed Customer Support by addressing queries through multiple channels (email, chat, calls), while also handling Partner Support by collaborating with brand teams, ensuring smooth communication and timely resolutions.

Education

Graduate, Bachelor of Commerce, Indira Gandhi Govt. Arts, Science and Commerce College

12th pass, Business/Commerce, General, MAR BASELIOS VIDHYA BHAVAN