Headline

Senior Product Manager | Saas & AI Products |Ex-Amazon | Driving Scalable Growth & User Retention

About

I’m a results-driven 𝗦𝗲𝗻𝗶𝗼𝗿 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 with a proven track record of building and scaling 𝗦𝗔𝗔𝗦 and 𝗔𝗜-𝗱𝗿𝗶𝘃𝗲𝗻 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝘀 from concept to launch. With experience spanning 𝗔𝗺𝗮𝘇𝗼𝗻 and high-growth startups, I specialize in 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆, 𝘂𝘀𝗲𝗿 𝗿𝗲𝘀𝗲𝗮𝗿𝗰𝗵, and 𝗱𝗮𝘁𝗮-𝗱𝗿𝗶𝘃𝗲𝗻 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻-𝗺𝗮𝗸𝗶𝗻𝗴 that drive measurable business impact. 💡 𝗪𝗵𝗮𝘁 𝗜 𝗗𝗼: 🔹 Lead cross-functional teams across engineering, design, marketing, and analytics to define product roadmaps and execute high-impact initiatives. 🔹 Align business goals with customer needs to deliver products that solve real user pain points. 🔹 Combine user empathy with experimentation and agile delivery to drive adoption and growth. 🚀 𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀: ✅ Spearheaded the launch of a 𝗦𝗔𝗔𝗦 𝗲𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺, onboarding 𝟴𝟬+ client sites across major accounts. ✅ Built a customer feedback and QA loop that 𝗿𝗲𝗱𝘂𝗰𝗲𝗱 𝗱𝗲𝗳𝗲𝗰𝘁𝘀 𝗯𝘆 𝟯𝟬% and 𝗯𝗼𝗼𝘀𝘁𝗲𝗱 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻 𝗯𝘆 𝟮𝟬%. ✅ Delivered data-led product optimizations that enhanced operational efficiency and user engagement. 🎯 𝗠𝘆 𝗣𝗮𝘀𝘀𝗶𝗼𝗻: Blending strategy, design, and technology to craft meaningful user experiences — I thrive in environments where innovation and collaboration fuel growth. 💬 Always open to connecting with PMs, founders, and hiring leaders exploring 𝗔𝗜-𝗳𝗶𝗿𝘀𝘁, 𝗦𝗔𝗔𝗦, or 𝗱𝗮𝘁𝗮-𝗱𝗿𝗶𝘃𝗲𝗻 product ecosystems.

Location

Bengaluru

AI stack

claude code

claude

Work experience

Senior Product Manager at StackBOX, Jul 2025 - Present · 1 yr 2 mos, 🚀 𝗔𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗥𝗼𝗹𝗲: Driving end-to-end product ownership for AI-driven SaaS platforms, focused on scaling warehouse automation, improving client analytics, and optimizing product adoption for enterprise clients. 💡 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: 🔹 Define and execute product vision and roadmap aligned with business goals and customer insights. 🔹 Lead cross-functional teams (engineering, design, data, and client ops) to deliver impactful, high-availability SaaS releases. 🔹 Collaborate with CXOs and key stakeholders to prioritize initiatives that drive measurable ROI. 🔹 Leverage AI-based insights and predictive analytics to improve customer decision-making and platform efficiency. 🏆 𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀: ✅ Launched next-gen AI-enabled warehouse analytics module, improving forecast accuracy by 25%. ✅ Improved feature adoption rate by 40% through in-app guidance and onboarding redesign. ✅ Led roadmap execution that expanded product suite usage across 120+ enterprise sites.

Product Manager at StackBOX, Jul 2022 - Jun 2025 · 3 yrs, Bengaluru, Karnataka, India, 🚀 𝗔𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗥𝗼𝗹𝗲: Owned the full product lifecycle for StackBOX’s Warehouse Management System (WMS) — from discovery to launch — delivering scalable solutions for large B2B logistics clients. 💡 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: 🔹 Defined and prioritized the product roadmap, collaborating with engineering, QA, and design teams. 🔹 Conducted user research to identify pain points, resulting in data-backed improvements to workflow efficiency. 🔹 Managed API integrations with multiple external partners to enhance platform interoperability. 🔹 Oversaw end-to-end QA and defect management, ensuring high system reliability and customer trust. 🏆 𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀: ✅ Spearheaded WMS launch across 80+ client warehouses, improving fulfillment accuracy and reducing operational delays. ✅ Reduced customer returns from 15–18% → below 2%, improving retention and satisfaction. ✅ Established a feedback + QA loop that reduced defects by 30% and increased CSAT by 20%. ✅ Delivered data-led process optimizations that enhanced operational efficiency and product reliability.

Program Manager at Amazon, Nov 2021 - Jun 2022 · 8 mos, Bengaluru, Karnataka, India, 🚀 𝗔𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗥𝗼𝗹𝗲: Owned key operational programs across Amazon’s global marketplace, driving improvements in SLA compliance, forecasting accuracy, and cost efficiency. 💡 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: 🔹 Designed data-driven frameworks to identify performance gaps and streamline workflows. 🔹 Collaborated with cross-functional teams to define KPIs and deploy automation for efficiency. 🔹 Led pilot programs improving First Contact Resolution (FCR) and appeals forecasting. 🏆 𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀: ✅ Improved forecast accuracy to 97%, reducing variance by 92%. ✅ Increased FCR rates from 41% → 52.5% in just 8 weeks. ✅ Introduced a new Correct Reinstatement Rate (CRR) metric, saving $200K annually and reducing defects by 21%. ✅ Reduced average handle time by 45 seconds via process redesign and automation. ✅ Transitioned 70% of workforce to day shifts, improving satisfaction without SLA impact.

Operations Manager at Amazon, Apr 2020 - Oct 2021 · 1 yr 7 mos, 🚀 𝗔𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗥𝗼𝗹𝗲: Led a team of 15–18 investigators, driving performance, audit accuracy, and SLA adherence through process innovation and data insights. 💡 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: 🔹 Managed productivity and quality improvements through root-cause analysis and workflow optimization. 🔹 Designed and implemented a new audit framework, boosting quality consistency. 🔹 Mentored 20+ new managers across 4 batches, ensuring strong onboarding and leadership continuity. 🏆 𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀: ✅ Increased audit frequency by 88% and reduced defects by 40%. ✅ Introduced a new quality metric system, recognized by senior leadership. ✅ Received Manager of the Month and Team of the Quarter awards. ✅ Guided HYD team to win Best Performing Team (Quality Metrics, 2021).

Market Research Intern at Allianz International Holdings Ltd., Apr 2019 - May 2019 · 2 mos, Dubai

Business Researcher at Grant Thornton - UAE, Dec 2018 - Mar 2019 · 4 mos, Dubai

Enginnering Technical Services at Eureka Forbes Ltd. - India, Jun 2016 - Mar 2017 · 10 mos, Jaipur, Rajasthan, India

Education

Master of Business Administration - MBA, Institute of Management Technology, Ghaziabad

Master of Business Administration - MBA, Institute of Management Technology, Dubai