Headline

Builds systems, owns outcomes | Ex-Riverline | Ex-Founder’s Office @ Pixie | ₹20L+ Revenue

About

Built and scaled operations at early-stage startups. At Pixie, helped drive ₹20L+ revenue across 30+ events, owning clients, pricing, and execution. At Riverline, worked across AI-led recovery operations, campaigns, and process improvement. I like messy problems, high ownership, and building systems that work. 📩 akashguptaa256@gmail.com

Location

Bengaluru

AI stack

claude

gemini

notion

ChatGPT

Granola

Wispr Flow

Work experience

Operations Associate Intern at Riverline, Feb 2026 - Aug 2026 · 6 mo, Bengaluru, Karnataka, India, Ran daily borrower outreach across 6 lending portfolios, managing 12,000+ daily touchpoints via SMS, WhatsApp, RCS, and email. Rebuilt campaign messaging and SOPs from scratch, improving CTR Self-initiated a SIM billing audit, catching ₹10,000+/month in wasted spend and driving its elimination messaging infrastructure across 20 SMS numbers and 18 RCS lines through spam-pattern audits and automated rotation. Automated segment-matching and SIM inactivity flagging using AI, and partnered directly with founders to build SOPs and reporting frameworks across borrower engagement workflows.

Founder's Office Intern at Pixie, Oct 2024 - Feb 2026 · 1 yr 5 mos, Bengaluru, Karnataka, India, As part of Pixie, I've driven ₹20 lakh in revenue during our early growth phase through complete ownership of client relationships and deal execution. My work involves closing partnerships with high-value brands like PhonePe, CRED, Google, LinkedIn, and FootLocker. I lead execution for 30+ events across 5 cities, consistently maintaining 95% service uptime even under tight timelines. Beyond operations, I redesigned our pricing structures and event bundles, which improved per-event revenue by 20%. On the customer success front, I manage 40+ client accounts and reduced escalations by 50% through proactive engagement. I also streamlined our booth setup process (cutting setup time by 30%) and manage ₹1-2 lakh worth of equipment per event with zero loss or damage. During peak periods, I've independently handled parallel events across multiple cities, making quick decisions to keep everything running smoothly.

Education

Bachelor of Management Studies (International Business), Jain (Deemed-to-be University)

Commerce, Commerce, Don Bosco School,Siliguri