Headline

Product Support Engineer @ expEDIum | Technical Support, Product/Application/Production support

About

With over two years of experience as a Product Support Engineer at expEDIum, I provide comprehensive technical support for enterprise applications in the medical billing domain, ensuring adherence to HIPAA standards and industry best practices. My work involves collaborating with engineering, QA, and product teams to troubleshoot production issues, conduct root cause analyses, and manage Windows and Linux Server environments with tools like AWS EC2, SQL queries, and system monitoring solutions. Equipped with certifications in Agile practices and product management, I am committed to driving operational efficiency and fostering system reliability. My expertise includes software testing, database management and Windows batch scripting, enabling me to streamline deployment cycles and improve system performance. I thrive in cross-functional environments, supporting seamless collaboration to enhance application support and client satisfaction.

Location

Bengaluru

AI stack

claude

ChatGPT

Work experience

Product Support Engineer at expEDIum, Jul 2024 - Present · 2 yrs 4 mos, Bengaluru, Karnataka, India, I played a crucial role in providing technical support for enterprise applications in the medical billing domain. • Executed complex SQL queries for database management and data validation, enhancing operational efficiency. • Developed batch scripts for automated backups, ensuring data integrity and system reliability. • Assisted with claim lifecycle processes, improving workflow and operational accuracy. • Used Datadog for monitoring the infrastructure and also configured in our production systems.

Senior Product Operations Executive at Swiggy, Aug 2021 - Jul 2024 · 3 yrs, Bengaluru, Karnataka, India, • Collaborated cross-functionally to analyze opportunities and drive actionable solutions for B2B SaaS product operations. • Defined and tracked product performance metrics using Power BI and SQL, ensuring data-driven decision-making. • Acted as a subject matter expert to improve operational processes and enhance customer experience.

Junior Engineer at Suntech pro engineering, Nov 2018 - Aug 2021 · 2 yrs 10 mos, Bengaluru, Karnataka, India, • Managed manufacturing production fulfillment and operations, ensuring efficient workflow. • Handled customer complaints through feedback and on-site interactions to enhance service quality. • Collaborated with senior engineers to streamline operations and implement lean practices. • Introduced strategies to reduce lead times and minimize errors in production processes.

Gradute Engineer trainee at L.R.Pack, Sep 2016 - Jul 2018 · 1 yr 11 mos, Bengaluru, Karnataka, India

Education

Bachelor of Technology - BTech, Automotive Engineering Technology/Technician, Malnad College of Engineering