Headline

Field Relationship Manager | Ex-General Manager | Business Development | Client Handling | Sales & Operations | Process Improvement | CRM Tools | Data Tracking & Reporting | Team Collaboration | Business Growth

About

Business Development and Operations professional with experience driving client engagement, sales support, and operational efficiency across service and manufacturing environments. Proven track record of managing 40 - 60+ client interactions weekly, achieving 90 -110% targets, and contributing to 20%+ business growth through structured business development and process improvements. As a General Manager, led cross functional teams across production and sales, improving operational efficiency by 20%+ through process optimization and data driven tracking (Excel based reporting). Experienced in streamlining workflows, enhancing customer experience, and supporting revenue growth in dynamic business settings. With a BSc in Agriculture, I bring analytical thinking and a strong understanding of production systems, enabling me to bridge business operations with practical execution. CORE SKILLS: Business Development & Sales: Client acquisition, lead conversion, customer engagement, revenue support Operations Management: Process optimization, workflow coordination, performance tracking, team supervision Client Management: Relationship building, customer retention, service delivery, issue resolution Data & Tools: Microsoft Excel, reporting & dashboards, basic data analysis, CRM tools (Zoho) Cross-functional Collaboration: Coordination between sales, operations, and support teams

Location

Bengaluru

AI stack

ChatGPT

Work experience

Business Development Executive at NoBroker.com, Dec 2025 - Present · 1 yr, Bengaluru, Karnataka, India, - Managed high volume client interactions (40-60+ customers weekly), ensuring accurate requirement analysis and effective solution alignment - Contributed to business growth through lead conversion and client onboarding, consistently achieving 90 -110% of assigned targets - Supported business development initiatives by identifying opportunities and helping expand the customer base by 20%+ over the tenure - Coordinated with cross functional teams to streamline processes, reducing onboarding turnaround time by 15 - 20% - Maintained client relationships through consistent follow ups, improving customer retention and supporting overall operational efficiency

General Manager at African Specialist Polymers (Pty) Ltd, Mar 2024 - Nov 2025 · 1 yr 9 mos, Harare, Zimbabwe, - Oversaw day to day operations across manufacturing and sales functions, ensuring smooth production flow and alignment with business targets - Led cross functional teams, improving productivity and contributing to 15-25% overall business growth through better coordination and planning - Optimized manufacturing processes using data tracking (Excel-based monitoring), improving operational efficiency by 20%+ and reducing delays - Supported sales and business development activities, driving 20%+ revenue growth through client engagement and market expansion efforts - Implemented structured reporting and performance tracking systems, enabling better decision making and improving overall team efficiency

Education

Bachelor of Science, Agriculture, General, Rai University