---
title: "Akash Raj - Area Operations Manager in New Delhi | Tal"
description: "Meet Akash Raj, Area operation Manager @facilyts | EX Aut-Deputy Delivery Hub Manager @Zepto | MBA, GIMT | Skilled in Operation and Inventory Management, Supply Chain and People Management, Last mile Delivery, Excel and MS Office based in New Delhi."
image: "https://tal.club/meet/akash-94/share-image"
---

# Akash Raj on Tal

## Headline

Area operation Manager @facilyts \| EX Aut\-Deputy Delivery Hub Manager @Zepto \| MBA, GIMT \| Skilled in Operation and Inventory Management, Supply Chain and People Management, Last mile Delivery, Excel and MS Office

## About

I’m an enthusiastic and results\-driven MBA graduate specializing in IT and Operations Management, passionate about optimizing business processes through technology and strategic planning\.

## Location

New Delhi

## Work experience

Area Operations Manager at Facilyts Group, Dec 2025 \- Present · 8 mos, Gurugram, Haryana, India, I am an Area Operations Manager with hands\-on experience in leading last\-mile logistics, managing field teams, and ensuring smooth, efficient day\-to\-day operations\. I work closely with Team Leaders and Delivery Associates to drive performance, meet SLAS, and deliver a reliable customer experience\. My role includes: Leading TLs & delivery teams across multiple clusters Managing performance dashboards, daily data & operational KPIs Solving on\-ground issues, route delays & delivery escalations Ensuring attendance, discipline & productivity of the entire team Achieving delivery targets while controlling operational cost Implementing SOPs, safety compliance, and process improvements I believe in team ownership, continuous learning, and using data\-driven insights to improve productivity, reduce operational gaps, and strengthen overall delivery efficiency\. My goal is to build strong teams and create seamless last\-mile operations that support business growth Skills: Last mile delivery operations • Rider performance management • Hub & Field Operation • Manpower Handling • Team Management • Leadership Mentoring • Conflict Resolution • Workforce Planning

Deputy Delivery Hub Manager at Zepto, Jul 2025 \- Oct 2025 · 4 mos, Delhi, India, Thrilled to share that I joined Zepto as a Deputy Delivery Hub Manager \(DDHM\) for a 3\-month training period — and I’m proud to say that I’ve successfully completed it\! During this experience, I managed the end\-to\-end operations of a high\-volume delivery hub, ensuring smooth order flow, on\-time dispatch, and top\-tier customer satisfaction\. I worked closely with city operations, logistics, and inventory teams to drive efficiency, streamline processes, and deliver measurable performance improvements\. Key Responsibilities & Achievements: • Oversaw daily hub operations including order processing, dispatch planning, and delivery execution\. • Monitored key performance indicators \(KPIs\) such as turnaround time, order accuracy, and rider utilization to optimize efficiency\. • Implemented process improvements that reduced delivery delays and enhanced overall productivity\. • Coordinated with cross\-functional teams to maintain order accuracy and smooth inventory flow\. • Managed inbound and outbound logistics, ensuring timely and error\-free execution\. • Planned manpower allocation and shift scheduling to balance demand and operational costs\. • Analyzed daily operational reports to identify bottlenecks and improve SLA adherence\. • Ensured compliance with SOPs, safety, and quality standards across all operations\. • Assisted in recruitment, onboarding, and training of new delivery staff to strengthen team performance\. • Collaborated with delivery partners and support teams to resolve escalations quickly and maintain service quality\. Skills Gained: Operations Management \| Supply Chain \| Delivery & Logistics \| Inventory Control \| Data Analysis \| Microsoft Excel \| Team Leadership \| Performance Monitoring \| Quality Assurance \| Customer Experience

## Education

Master of Business Administration \- MBA, Operation Management, Galgotias College of Engineering and Technology

Bachelor of computer applications, Computer Science, sharda university

[View the original profile](https://tal.club/meet/akash-94)

```json
{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "Person",
      "@id": "https://tal.club/meet/akash-94#person",
      "name": "Akash Raj",
      "url": "https://tal.club/meet/akash-94",
      "image": "https://tal.club/meet/akash-94/profile-photo.jpg",
      "description": "Meet Akash Raj, Area operation Manager @facilyts | EX Aut-Deputy Delivery Hub Manager @Zepto | MBA, GIMT | Skilled in Operation and Inventory Management, Supply Chain and People Management, Last mile Delivery, Excel and MS Office based in New Delhi.",
      "jobTitle": "Area Operations Manager",
      "worksFor": {
        "@type": "Organization",
        "name": "Facilyts Group"
      },
      "hasOccupation": {
        "@type": "Occupation",
        "name": "Area Operations Manager"
      },
      "homeLocation": {
        "@type": "Place",
        "name": "New Delhi"
      },
      "alumniOf": [
        {
          "@type": "EducationalOrganization",
          "name": "Galgotias College of Engineering and Technology"
        },
        {
          "@type": "EducationalOrganization",
          "name": "sharda university"
        }
      ],
      "mainEntityOfPage": {
        "@id": "https://tal.club/meet/akash-94#webpage"
      }
    },
    {
      "@type": "ProfilePage",
      "@id": "https://tal.club/meet/akash-94#webpage",
      "url": "https://tal.club/meet/akash-94",
      "name": "Akash Raj on Tal",
      "description": "Meet Akash Raj, Area operation Manager @facilyts | EX Aut-Deputy Delivery Hub Manager @Zepto | MBA, GIMT | Skilled in Operation and Inventory Management, Supply Chain and People Management, Last mile Delivery, Excel and MS Office based in New Delhi.",
      "dateModified": "2026-07-23T13:26:15.145Z",
      "isPartOf": {
        "@id": "https://tal.club/#website"
      },
      "mainEntity": {
        "@id": "https://tal.club/meet/akash-94#person"
      },
      "primaryImageOfPage": {
        "@type": "ImageObject",
        "url": "https://tal.club/meet/akash-94/profile-photo.jpg",
        "contentUrl": "https://tal.club/meet/akash-94/profile-photo.jpg",
        "caption": "Akash Raj profile photo on Tal"
      },
      "inLanguage": "en-IN"
    }
  ]
}
```