Headline

Area operation Manager @facilyts | EX Aut-Deputy Delivery Hub Manager @Zepto | MBA, GIMT | Skilled in Operation and Inventory Management, Supply Chain and People Management, Last mile Delivery, Excel and MS Office

About

I’m an enthusiastic and results-driven MBA graduate specializing in IT and Operations Management, passionate about optimizing business processes through technology and strategic planning.

Location

New Delhi

Work experience

Area Operations Manager at Facilyts Group, Dec 2025 - Present · 8 mos, Gurugram, Haryana, India, I am an Area Operations Manager with hands-on experience in leading last-mile logistics, managing field teams, and ensuring smooth, efficient day-to-day operations. I work closely with Team Leaders and Delivery Associates to drive performance, meet SLAS, and deliver a reliable customer experience. My role includes: Leading TLs & delivery teams across multiple clusters Managing performance dashboards, daily data & operational KPIs Solving on-ground issues, route delays & delivery escalations Ensuring attendance, discipline & productivity of the entire team Achieving delivery targets while controlling operational cost Implementing SOPs, safety compliance, and process improvements I believe in team ownership, continuous learning, and using data-driven insights to improve productivity, reduce operational gaps, and strengthen overall delivery efficiency. My goal is to build strong teams and create seamless last-mile operations that support business growth Skills: Last mile delivery operations • Rider performance management • Hub & Field Operation • Manpower Handling • Team Management • Leadership Mentoring • Conflict Resolution • Workforce Planning

Deputy Delivery Hub Manager at Zepto, Jul 2025 - Oct 2025 · 4 mos, Delhi, India, Thrilled to share that I joined Zepto as a Deputy Delivery Hub Manager (DDHM) for a 3-month training period — and I’m proud to say that I’ve successfully completed it! During this experience, I managed the end-to-end operations of a high-volume delivery hub, ensuring smooth order flow, on-time dispatch, and top-tier customer satisfaction. I worked closely with city operations, logistics, and inventory teams to drive efficiency, streamline processes, and deliver measurable performance improvements. Key Responsibilities & Achievements: • Oversaw daily hub operations including order processing, dispatch planning, and delivery execution. • Monitored key performance indicators (KPIs) such as turnaround time, order accuracy, and rider utilization to optimize efficiency. • Implemented process improvements that reduced delivery delays and enhanced overall productivity. • Coordinated with cross-functional teams to maintain order accuracy and smooth inventory flow. • Managed inbound and outbound logistics, ensuring timely and error-free execution. • Planned manpower allocation and shift scheduling to balance demand and operational costs. • Analyzed daily operational reports to identify bottlenecks and improve SLA adherence. • Ensured compliance with SOPs, safety, and quality standards across all operations. • Assisted in recruitment, onboarding, and training of new delivery staff to strengthen team performance. • Collaborated with delivery partners and support teams to resolve escalations quickly and maintain service quality. Skills Gained: Operations Management | Supply Chain | Delivery & Logistics | Inventory Control | Data Analysis | Microsoft Excel | Team Leadership | Performance Monitoring | Quality Assurance | Customer Experience

Education

Master of Business Administration - MBA, Operation Management, Galgotias College of Engineering and Technology

Bachelor of computer applications, Computer Science, sharda university